Front Office Executive

Location: Kochi, Kerala

Property: Viceroy Luxury Resorts & Hotels – Upcoming Kochi Property

Department: Front Office

Employment Type: Full time

About The Role

We are looking for a well-groomed, confident, and guest-focused Front Office Executive to join our upcoming luxury resort in Kochi. The candidate will be responsible for delivering a warm and professional guest experience while efficiently handling front office operations.

Key Responsibilities

- Handle guest check-in and check-out procedures efficiently and professionally.
- Welcome and assist guests with a warm, courteous, and personalized approach.
- Manage reservations, room allocations, guest requests, and inquiries.
- Handle guest complaints and coordinate with relevant departments for quick resolution.
- Maintain accurate guest records and front office documentation.
- Coordinate closely with Housekeeping, F&B;, Maintenance, and other departments to ensure smooth operations.
- Handle billing, payments, and settlement procedures accurately.
- Assist guests with information regarding hotel facilities, local attractions, transportation, and other services.
- Monitor room status and ensure timely updates in the hotel PMS.




- Maintain professional communication through telephone, email, and in-person interactions.
- Follow all Front Office SOPs, hotel standards, and guest service procedures.
- Assist with daily reports and other operational requirements.
- Ensure the Front Office area is clean, organized, and maintained to luxury hospitality standards.

Candidate Profile
- Diploma/Degree in Hotel Management, Hospitality, or a related field preferred.
- Previous experience in a Front Office role in a hotel/resort will be an advantage.
- Freshers with good communication skills and a strong interest in hospitality may also apply.
- Excellent verbal and written communication skills.
- Good knowledge of English; knowledge of Malayalam and Hindi is an advantage.
- Pleasant personality, professional grooming, and positive attitude.
- Valuable computer skills and familiarity with hotel PMS software preferred.
- Solid guest-handling and problem-solving skills.
- Willingness to work in shifts, including weekends and holidays.

Join Viceroy Luxury Resorts & Hotels and be part of the team launching our upcoming Kochi property. Pay: ₹15,000.00 - ₹19,000.00 per month

Work Location: In person

📌 Front Office Executive (Kochi)
🏢 Viceroy Resort u0026
📍 Kochi