About The Company

Teleperformance (TP) is a global leader in providing exceptional customer experience management solutions. With a presence in over 80 countries, TP specializes in delivering innovative customer support services across various industries, including technology, healthcare, finance, and retail. The company is committed to fostering a dynamic and inclusive work environment that encourages growth, learning, and excellence.

TP leverages cutting-edge technology and a customer-centric approach to ensure client satisfaction and long-term partnerships. Recognized for its commitment to quality and employee development, TP continues to expand its global footprint, offering diverse opportunities for professionals seeking to make an impact in the customer support domain.

About The Role

We are seeking a dedicated Customer Support Specialist with expertise in Google Ads to join our team in Gurugram. In this role, you will be the frontline representative handling customer inquiries related to Google Ads campaigns through multiple communication channels, including voice, chat, and email. Your primary responsibility will be to troubleshoot and resolve complex issues related to campaign setup, billing, ad disapprovals, and conversion tracking, ensuring a seamless experience for our clients.

The ideal candidate will possess strong technical knowledge of Google Ads platforms, excellent communication skills, and a customer-focused mindset. This position offers an exciting opportunity to work in a blended process environment, utilizing AI-assisted tools to enhance customer interactions and operational efficiency.





Qualifications The ideal candidate should possess a graduation degree in any discipline, with 1 to 3 years of experience in customer service or BPO roles. Hands-on experience with Google Ads is mandatory, along with familiarity in handling blended processes involving voice, chat, and email support. Candidates must demonstrate excellent English communication skills at a B2 level and have achieved an assessment score of at least 65.

Prior experience with Google Analytics and Merchant Center will be considered an advantage. A proactive, analytical approach combined with a problem-solving attitude is essential for success in this role.

Responsibilities

- Handle customer interactions across voice calls, chat, and email channels, providing timely and effective support.
- Diagnose and troubleshoot issues related to Google Ads campaigns, including setup errors, billing discrepancies, ad disapprovals, and conversion tracking problems.
- Deliver first-call resolution by analyzing cases thoroughly and applying appropriate solutions.
- Review historical case data to identify patterns, root causes, and areas for process improvement.
- Utilize AI-assisted tools and resources to enhance customer experience and streamline support operations.




- Maintain meticulous documentation of customer interactions, follow-ups, and case resolutions in the CRM system.
- Adhere strictly to company processes and policies, ensuring compliance and quality standards are met consistently.
- Drive high levels of customer satisfaction by providing skilled, courteous, and effective support at all times.

Benefits Joining TP offers numerous benefits, including competitive salary packages, comprehensive health insurance, and performance-based incentives. Employees will have access to ongoing training and development programs designed to enhance their technical and soft skills. The company promotes a healthy work-life balance with flexible shift timings, especially for night shift roles. Additionally, TP encourages a collaborative and inclusive work environment that fosters career growth and advancement opportunities. Employees also benefit from access to state-of-the-art technology and tools that facilitate efficient support delivery, along with recognition programs that celebrate individual and team achievements.

Equal Opportunity

Teleperformance is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, ethnicity, gender, age, religion, disability, or any other characteristic protected by law. We believe in providing equal employment opportunities to all qualified candidates and promoting a culture of respect, fairness, and integrity.

Our hiring practices are designed to ensure that every individual has an equal chance to succeed and grow within our organization.

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