Company Description Adone Logistics is a freight forwarding service provider specializing in air and sea transport for both export and import, handling FCL (Full Container Load) and LCL (Less than Container Load) shipments. The company supports businesses in managing international logistics, offering guidance on export and import procedures.

Adone

Logistics focuses on reliable, productive shipping solutions to help clients grow and streamline their supply chains. The team works closely with customers to resolve logistics questions and provide responsive, skilled support.

Role Description The Customer Support Executive is a full-time hybrid role based in Tuticorin, with a mix of in-office work and some work-from-home flexibility. In this role, the individual will handle customer inquiries related to freight forwarding, export and import processes, and shipment status via phone, email, and online channels. Daily responsibilities include resolving service issues, coordinating with internal operations teams, updating customers on delivery timelines, and ensuring accurate documentation and communication.

The Customer Support

Executive will maintain customer records, follow up on pending cases,



and contribute to improving customer satisfaction by providing transparent, timely, and courteous support.

Qualifications

- Strong Customer Support and Customer Service skills, with the ability to handle inquiries professionally and empathetically.
- Experience in maintaining high Customer Satisfaction and managing follow-ups to ensure issues are fully resolved.
- Proficiency in providing Online Support through email, chat, and other digital platforms.
- Basic Technical Support capabilities to assist customers with platform or process-related questions.
- Effective verbal and written communication skills in English; additional local language skills are an advantage.
- Good organizational and time-management skills, with attention to detail in documentation.
- Ability to work collaboratively with operations and sales teams and adapt to a hybrid work environment.
- Prior experience in logistics, freight forwarding, or a related customer-facing role is preferred.
- Minimum of a diploma or bachelor’s degree in business, logistics, or a related field is beneficial.

📌 Customer Support Executive (Coimbatore)
🏢 Adone Logistics
📍 Coimbatore