Company Description MyDentalPlan Healthcare Pvt. Ltd. is a tech-enabled dental care organization that connects a nationwide network of dentists with corporate patients across India. Founded in 2015 by three Indian dentists, the company focuses on improving the quality, affordability, and standardization of dental services for all age groups.

Operating at the intersection of healthcare and technology, MyDentalPlan delivers enhanced consumer experiences and operational transformation for dental practices. The company emphasizes both curative and preventive dental solutions, aiming to expand access to informed and effective dental care for diverse communities.

Role Description The Customer Service Specialist is a full-time, on-site role based in Jaipur, responsible for delivering high-quality support to patients, corporate clients, and partner dentists. This role involves handling incoming calls and messages, resolving inquiries about appointments, services, and plans, and ensuring consistent, professional communication across all customer touchpoints. The specialist will manage customer records, document interactions in internal systems, and coordinate with internal teams to address service issues in a timely manner.

Day-to-day tasks include tracking and following up on customer requests,



proactively identifying opportunities to improve the customer experience, and maintaining service standards aligned with MyDentalPlan’s commitment to accessible, quality dental care.

Qualifications

- Candidates should possess robust Customer Support and Customer Service skills with a focus on professionalism and reliability.

- Candidates should possess skills in Customer Satisfaction and Customer Experience, demonstrating the ability to build trust and maintain long-term relationships.

- Candidates should possess excellent Phone Etiquette and clear communication skills for handling calls and inquiries.

- Candidates should have strong interpersonal skills, active listening abilities, and a problem-solving mindset.

- Candidates should be comfortable using CRM or call center software and basic office productivity tools.

- Candidates should be able to work on-site in Jaipur, manage time effectively, and handle multiple customer requests in a fast-paced environment.

- Previous experience in customer-facing roles in healthcare, insurance, or service industries is an advantage.

- A minimum of a high school diploma; a bachelor’s degree in any discipline is preferred.

📌 Customer Service Specialist (Jaipur)
🏢 MyDentalPlan Healthcare
📍 Jaipur