Set up and lead the customer service function for the company. This involves transitioning the customer service setup from a group company to company.
Study current product and customer service requirements and design the specifications of a system to handle
CCQRP (Customer Complaint and Query Resolution Process)
Utilize artificial intelligence to enable the automation of customer service to the extent possible. Must be familiar with
AI-powered Chatbots
Responsibilities will include query and complaint resolution within a specified turnaround time and cross-selling/upselling to customers
📌 Customer Service Manager (India)
🏢 RECEX
📍 India
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