Department

Customer Service / Operations

Location

Chennai

Job Summary

We are looking for a customer-focused and well-organized Customer Service Executive to handle customer queries, provide information about the company’s products and services, and ensure a smooth and positive customer experience. The candidate will be responsible for assisting customers, coordinating with internal teams, and maintaining accurate customer records.

Key Responsibilities

- Handle customer enquiries through phone calls, emails, and in-person interactions.
- Provide accurate information regarding company products, services, processes, and documentation.
- Understand customer requirements and provide appropriate solutions.
- Resolve customer complaints and issues professionally and within the required timelines.
- Coordinate with Branch Operations, Sales, Accounts, and other departments for customer-related requirements.
- Assist customers with foreign currency exchange-related queries and transactions, as per company procedures.
- Verify and collect required customer documents in accordance with company policies and applicable regulatory requirements.
- Maintain accurate customer records and update customer information in the system.
- Follow up with customers regarding pending documents, transactions, and service requests.
- Ensure timely and qualified communication with customers.
- Maintain proper records of customer interactions and complaints.




- Ensure compliance with company policies, procedures, and applicable RBI/FEMA guidelines.
- Support branch operations and assist the team during busy business hours.
- Maintain confidentiality of customer and company information.
- Perform any other duties assigned by the Reporting Manager / Branch Manager.

Required Skills & Qualifications

- Graduate in any discipline.
- 0–1 years of experience in customer service, front office, banking, forex, travel, retail, or a related field.
- Excellent verbal and written communication skills.
- Good customer handling and interpersonal skills.
- Basic knowledge of MS Office, email, and computer applications.
- Strong problem-solving and coordination skills.
- Ability to work under pressure and handle multiple customer requests.
- Professional appearance and positive attitude.
- Good command of English and Tamil.

Key Competencies

- Customer Service Skills
- Communication Skills
- Problem Solving
- Attention to Detail
- Teamwork
- Time Management
- Relationship Management
- Professionalism
- Ability to Learn

Working Hours

9:30 AM to 6:30 PM, as per company policy.

Salary

As per company standards and candidate experience.

Reporting To

Admin Manager

Pay: From ₹17,000.00 per month

Benefits

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Service Executive (Chennai)
🏢 Prithvi Exchange India
📍 Chennai