Company Description Chinmay Finlease Limited is a Non-Banking Finance Company registered with the Reserve Bank of India under Registration No. B.01.00558 and incorporated on December 11, 1996 under the Companies Act, 1956. The company is a leading non-banking financial establishment specializing in short-term unsecured personal loans.

Chinmay

Finlease delivers these loans through its proprietary technology platform, Lenditt, positioned as India’s fastest loan-giving app for young salaried professionals. The organization focuses on accessible, technology-driven financial solutions that cater to the needs of emerging professionals. Team members join a growing, innovation-led environment in the financial services sector.

Role Description The Customer Service Executive is a full-time on-site role based in Ahmedabad. The role involves handling inbound and outbound customer queries related to short-term personal loans, application status, repayments, and account-related issues via phone, email, and chat.

The Customer Service

Executive will guide customers through the loan process on the Lenditt platform, provide clear information on products and policies, and resolve issues in a timely and professional manner.

Responsibilities include maintaining accurate records of interactions,



escalating complex cases to the appropriate teams, and ensuring high levels of customer satisfaction and service quality. The role also includes collaborating with internal departments to improve customer experience and participating in ongoing training to stay updated on products, processes, and compliance requirements.

Qualifications

- Strong Customer Service and Customer Support skills, with a focus on clear communication and problem-solving.
- Ability to drive Customer Satisfaction through proactive follow-up, empathy, and professional conduct.
- Experience or aptitude in Customer Service Management, including handling escalations and coordinating with internal teams.
- Well-developed Interpersonal Skills, including active listening, patience, and the ability to work with diverse customer groups.
- Valuable verbal and written communication skills in English and relevant local languages.
- Comfort with technology platforms, CRM tools, and mobile applications; prior experience in financial services or lending is an advantage.
- Ability to work on-site in Ahmedabad, manage time effectively, and handle a high volume of customer interactions.
- Minimum educational qualification of a high school diploma

📌 Customer Service Executive (Ahmedabad)
🏢 Chinmay Finlease
📍 Ahmedabad