Company Description LARA Shipping Line Pvt Ltd is a recognized provider in the global logistics industry, specializing in efficient cargo transportation solutions. Leveraging an extensive network of carriers and partners, the company ensures reliable and timely delivery of goods across international markets. LARA Shipping Line offers a comprehensive range of services, including ocean freight, air cargo, and inland transportation, tailored to diverse shipping requirements.

A strong commitment to operational excellence and customer-focused service underpins all aspects of the organization’s work, making it a dependable choice for businesses seeking end-to-end logistics support.

Role Description The Customer Service Executive is a full-time, in office role based in Navi Mumbai. This position is responsible for handling customer inquiries, resolving issues related to shipments, and ensuring a smooth flow of information between clients, operations, and partner carriers. Day-to-day tasks include responding to calls and emails, updating customers on shipment status, coordinating with internal teams for documentation and scheduling, and maintaining accurate records in relevant systems.

The role also involves monitoring customer satisfaction, proactively addressing service concerns, and supporting continuous improvement initiatives in customer service processes.

The Customer Service





Executive will represent LARA Shipping Line’s values through professional, timely, and solution-oriented communication.

Qualifications

- Candidates should possess strong Customer Service and Customer Support skills, with the ability to handle inquiries and resolve issues effectively.
- Candidates should possess Customer Satisfaction and Customer Service Management skills, with experience in maintaining service standards and monitoring client feedback.
- Candidates should possess solid Interpersonal Skills, including clear communication, active listening, and relationship-building with clients and internal teams.
- Candidates should possess basic proficiency in logistics or shipping operations, including familiarity with documentation, tracking systems, and shipment processes.
- Candidates should possess good organizational and time management skills, with attention to detail and the ability to manage multiple cases simultaneously.
- Candidates should possess proficiency in common office software (e.g., email, spreadsheets, CRM tools) and the ability to learn company-specific systems quickly.
- Candidates should possess prior experience in customer-facing roles; experience in logistics, freight forwarding, or supply chain is preferred but not mandatory.
- Candidates should possess at least a high school diploma; a degree in business, commerce, or a related field is an advantage.

📌 Customer Service Executive (Navi Mumbai)
🏢 LARA SHIPPING LINE
📍 Navi Mumbai