Company Description

Kimirica is a luxury lifestyle brand focused on thoughtful self-care through unique fragrances, premium vegan formulations, and creatively designed products. The brand is 100% vegan, cruelty-free, and paraben-free, and is trusted by leading luxury hotels and resorts worldwide. With over a decade of experience, Kimirica has grown into a distinctive Indian brand that innovates, formulates, and manufactures a diverse range of bath & body, skincare, home, wellness, and fragrance products.

The company prioritizes wellness, ethics, and sustainability, aiming to bring moments of happiness into everyday life while creating a holistic self-care experience for customers.

Role Description

This is a full-time, on-site role for a Customer Relationship Executive – Outbound, based in Indore. The role involves making outbound calls to existing and potential customers, introducing products and offers, and building long-term relationships that reflect Kimirica’s focus on wellness and premium experiences. The executive will handle customer queries, collect feedback, and ensure high levels of satisfaction by providing transparent information and courteous service.

Day-to-day responsibilities include maintaining accurate records of interactions, following up on leads,



coordinating with internal teams for order or service-related issues, and meeting assigned outreach and engagement targets. The role also requires aligning communication with brand guidelines and contributing ideas to improve customer experience and retention.

Qualifications

- Customer Satisfaction and Customer Service skills to ensure positive experiences and effective issue resolution.
- Business Relationship Management and Client Relations abilities to build and maintain strong, long-term customer connections.
- Clear and professional Communication skills, both verbal and written, for outbound calls and follow-ups.
- Strong interpersonal skills, including empathy, patience, and active listening.
- Ability to work on-site in Indore and collaborate with cross-functional teams.
- Comfort with using CRM tools or call management software and basic computer applications.
- Prior experience in customer-facing or outbound calling roles, preferably in lifestyle, retail, hospitality, or related sectors.
- Minimum educational qualification: high school diploma; a graduate degree in business, communications, or related fields is an advantage.

📌 Customer Relationship Executive - Outbound (Indore)
🏢 Kimirica
📍 Indore