Company Description

Kimirica is a luxury lifestyle brand focused on thoughtful self-care through unique fragrances, premium vegan formulations, and creatively designed products that bring joy to everyday routines. The brand is 100% vegan, cruelty-free, and paraben-free, reflecting a strong commitment to ethics and sustainability. Loved and trusted by leading luxury hotels and resorts worldwide, Kimirica has grown into a quintessential Indian brand with a decade-long legacy.

The company innovates, formulates, and manufactures a diverse range of products, including bath and body, skincare, home, wellness, and fine fragrances. Kimirica offers a holistic experience that prioritizes wellness, quality, and responsible practices.

Role Description The Customer Relationship Executive – Outbound Calling is a full-time, on-site role based in Indore. This role involves making outbound calls to existing and potential customers to build strong relationships, understand their needs, and promote Kimirica’s products and services. The executive will handle customer inquiries, share product information, and ensure high levels of customer satisfaction through timely follow-ups and professional communication.

Daily responsibilities include maintaining call logs and customer records,



coordinating with internal teams to resolve issues, and contributing feedback to improve customer experience strategies. The role also requires meeting performance targets related to customer engagement and retention while representing Kimirica’s values and brand standards in every interaction.

Qualifications

- Ability to maintain high levels of customer satisfaction and handle customer concerns effectively.
- Skills in customer service and client relations, with experience managing customer interactions over phone or digital channels.
- Strength in business relationship management, including nurturing long-term customer and client relationships.
- Excellent verbal and written communication skills, with transparent, polite, and professional telephone etiquette.
- Prior experience in outbound calling, telesales, or customer support is preferred.
- Strong listening skills, patience, and empathy when dealing with diverse customer needs.
- Ability to work on-site in Indore and meet daily call and performance targets.
- Basic computer proficiency and familiarity with CRM or call management tools is an advantage.
- Minimum educational qualification: high school diploma; a graduate degree in any discipline is preferred.

📌 Customer Relationship Executive - Outbound Calling (Indore)
🏢 Kimirica
📍 Indore