Designation : CRE Sales

Job Location : Baner, Pune

Job Role

Job Designation:

1 CSI Improvement  Discuss with marketing and CRM Manager and Sales manager to develop an action plan for CSI improvement at the dealership  Develop and implement a mechanism to capture customer feedback at various stages in sales process (like test drive feedback, feedback on overall sales experience etc)  Capture customer feedback post delivery through feedback form and analyze the customer feedback  Develop counter measure to eliminate negative feedback from customers in future  Conduct post sales follow-up to capture customer feedback in case if customer has not yet returned the feedback form  Update customer follow-up’s in e-dealer  Coordinate with MB India CS team and marketing team for CSI surveys, CRM activities etc  Provide feedback to sales department on customer complaints or any other issues that may affect Customer satisfaction

2 Delivery process:  Coordinate with sales consultants and delivery process coordinators to ensure 100% preparations for new vehicle delivery.  Prepare arrangements for gifts, bouquets, flowers,



photograph during delivery process  Ensure customer delight during new car delivery process by implementing cutting-edge and exciting ideas during delivery process

3 CR activities:  Develop monthly, quarterly and yearly plan for CRM activities with the support of Marketing and CRM manager  Conduct CRM activities like direct mailers, customer meets, customers driver’s training etc  Communication to all the customers through telephone, direct mailer on all CRM activities

4 Customer Database management:  Check in e-dealer whether all the mandatory fields are recorded.  Provide feedback to sales executives in case of any missing fields in e-dealer  With the support of telemarketing team & After sales team , old customer database cleaning has to be done, in terms of checking and updating the contact and address of old customers (> 1year

Interested candidate can share resume by indeed or can whatsapp on (phone hidden)

Contact Person : Prachi

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Cell phone reimbursement
- Provident Fund

Experience:
- total work: 3 years (Preferred)

Work Location: In person

📌 CRE Sales (Baner)
🏢 B.U.Bhandari Motors
📍 Baner