Position Title: Quality Assurance Officer

Function: Quality

Internal Key Stakeholders:

- Production Officer
- Stores Officer
- CP officers

External

- Sales

Educational Qualification: Graduate in Food Technology/ Msc. Chemistry Experience: 3-5 years of experience in Quality Assurance

Desired Competencies • Familiarity with the tools, concepts and methodologies of quality management.

• Basic knowledge of applicable software to infer statistical data. Negotiation skills. Customer Orientation.

Key Responsibilities • Header: Quality & Food Safety Execution

- 1. Ensure on-line product quality monitoring & immediate action taken through production officers & CP management to address any non-conformity

- 1. Ensure testing of finished goods as per standard sampling & test method with correct documentation. Particpate in product quality exercise regularly.

- 1. Periodic verification of process records, incoming quality check records,ingredient shelf-life records, in-process quality check records

- 1. Regular verification of correct functioning of critical process equipments like weighing balances, metal detectors, sifters, dividers, moulders, oven, slicers and coders

- 1. Ensure basic hygiene, food safety & GMP requirements are complied with in manufacturing.

- 1. Ensure critical to food safety processes are being complied with at any point in time during manufacturing. This would include metal detector, pest control,conveyor condition, equipment cleanliness, sieves & magnets, personnel hygiene, storage condition etc.

- 1. Conduct training sessions for workers to create awareness on quality standards, GMP, food safety & hygiene

- 1. Regular audit of systems, processes & lab to verify compliance to quality & food safety standards

- 1.



Immediate & suitable action against issues related to process/system/norm non-adherence,equipment malfunctioning, quality monitoring, food safety & hygiene to prevent the outcome affecting consumers & brand value.

• Outcomes expected: Compliance to standards • Header: Statutory Compliance

- 1. Ensure wrappers are checked for presence of correct addresses,MRP, veg logo,mandatory declarations & necessary documentation maintained

- 1. Ensure sufficient samples are checked for weight at every stage of production

- 1. Ensure immediate action in process to correct the non-adherence before continuing

- 1. Verification of compliance to pack weights by random sampling on regular basis

- 1. Ensure no lots detected with underweight packs are released without 100% checking & sorting

- 1. Ensure functioning of coder with legible printing on each & every pack across SKUs

- 1. Ensure systems are followed during change in date, shift, supervisor's name with necessary documentation

- 1. Verification of compliance to coding by random sampling on regular basis

- 1. Ensure all weighing balances & dead weights are calibrated as per schedule & not in use without necessary certification

• Outcomes expected: Packs & Products complying to statutory requirements • Header: Consumer Complaints

- 1. Share each & every complaint as & when they are received with CP management & concerned supervisors,operators & shop floor workers

- 1.



Identify probable causes of the complaint irrespective of sample availability in consultation with CP management, supervisors,operators & workers

- 1. Assist in designing corrective & preventive measures alongwith the team & implement the same with immediate effect

- 1. Evaluate the effectiveness of action through regular evaluation of process & product & trend of complaint of similar nature in subsequent months.

- 1. Analyse all complaints registered in terms of category, SKU,extent, trend etc. & share with CP management on regular basis to demonstrate status of improvement & drawing up further action plan

• Outcomes expected: Reduction in number of complaints • Header: Benchmarking

- 1. Visit to retail outlets & distribution points weekly once for understanding customer & consumer quality concerns

- 1. Evaluate competition products in terms of grammage,packaging,product quality features etc.

- 1. Identify improvement opportunities & share action plans with operation & quality for improvements

- 1. Measure effectiveness of improvement through market evaluation & customer feedback

• Outcomes expected: Consistent & superior quality products • Header: Process Improvement Initiatives

- 1. Identify and prioritize improvement opportunities in areas like system , process, cost,time in consultation with operations & quality & apply project based approach towards improvement

- 1. Periodically review improvement in the overall quality of processes and systems at the factory

- Header: Mangement information System
- 1. Send periodic summary report on factory quality performance to quality manager

- 1. Communicate critical to quality & food safety concerns to quality manager & all other concerned as soon as they are observed

- Outcomes expected: Periodic performance report

📌 CP Quality Assurance Officer (Khopoli)
🏢 Britannia Industries
📍 Khopoli