- Design and lead enterprise-scale ServiceNow solutions aligned with business and technology objectives.
- Define ServiceNow solution architecture, technical standards and platform governance.
- Work across multiple ServiceNow modules such as ITSM, ITAM, ITOM, FSM, FSO, GRC/IRM, SecOps and SPM.
- Define the overall platform architecture, integration approach and data architecture.
- Design complex integrations between ServiceNow and enterprise applications.
- Drive ServiceNow platform strategy, roadmap and transformation initiatives.
- Review solution designs and ensure adherence to ServiceNow best practices.
- Identify opportunities to improve platform scalability, performance and maintainability.
- Work closely with business leaders, technical teams and clients to understand requirements and provide suitable solutions.
- Provide technical leadership and guidance to development and implementation teams.
- Support solution governance, technical reviews and architecture decisions.
Required Skills &
Experience :
- 10 to 15 years of overall experience with significant experience in ServiceNow architecture and implementation.
- Proven experience designing enterprise-scale ServiceNow solutions.
- Solid expertise across multiple ServiceNow modules.
- Experience in solution architecture, platform governance and technical strategy.
- Strong understanding of enterprise integrations and data architecture.
- Experience defining platform strategy and roadmap.
- Strong client-facing and consulting experience.
- Excellent communication, stakeholder management and presentation skills.
- Ability to provide technical leadership across complex ServiceNow programs.