ServiceNow Business Analyst

Role &

Responsibilities :

- Work with business stakeholders to understand and document business requirements and process needs.
- Conduct requirement-gathering workshops and stakeholder discussions.
- Translate business requirements into transparent user stories, functional requirements and acceptance criteria.
- Develop process maps and identify process gaps and improvement opportunities.
- Work with ServiceNow technical and functional teams to ensure requirements are correctly translated into solutions.
- Support UAT, solution validation and issue resolution.
- Coordinate with stakeholders throughout the implementation lifecycle.
- Help define and document ServiceNow processes and workflows.
- Support Agile ceremonies and collaborate with development teams throughout the sprint cycle.
- Provide functional guidance across relevant ServiceNow modules.

Required Skills &

Experience :





- 4 to 12 years of experience as a Business Analyst, preferably working on ServiceNow implementations.
- Strong experience in requirement gathering and documentation.
- Good understanding of ServiceNow processes and modules.
- Experience conducting requirement workshops and stakeholder management.
- Strong knowledge of user story creation and Agile methodologies.
- Experience in process mapping and gap analysis.
- Experience supporting UAT and solution validation.
- Exposure to one or more ServiceNow modules such as ITSM, ITAM, ITOM, GRC, SecOps, FSM, SPM or PPM.
- Strong communication, analytical and stakeholder management skills.

Preferred Certifications :

- CSA Certified System Administrator
- CIS certifications relevant to ServiceNow modules
- Other relevant ServiceNow certifications

📌 Coforge - Business Analyst - ServiceNow Platform (India)
🏢 Coforge
📍 India