Clinical Application Specialist - French Speaking

3-Year Contract | Remote | European Travel | Expenses Covered

We are currently recruiting for a French-speaking Clinical Application Specialist to join an innovative healthcare technology organisation developing cloud-based solutions for the diagnostic imaging and radiology sector.

This is an exciting opportunity for someone with a clinical/medical imaging background combined with healthcare technology experience who enjoys working directly with customers and helping them get the most from sophisticated clinical software.

The Role

As a Clinical Application Specialist, you will act as a key link between customers, clinical users and internal technical/product teams.

You will support customers throughout the journey - from product demonstrations and clinical discussions through to implementation, training and ongoing technical support.

Key Responsibilities:

- Provide technical and clinical support throughout the sales process.
- Demonstrate product capabilities, features and potential clinical applications to customers.
- Support customer installations and implementations.
- Deliver product training and educational sessions to customers.
- Develop training materials and educational content where required.
- Provide ongoing customer support and troubleshoot application-related issues.
- Investigate reported problems and work with internal engineering/development teams where appropriate.
- Identify solutions to customer issues and follow up to ensure successful resolution.
- Build strong, long-term relationships with customers and understand their requirements.
- Gather customer feedback and communicate opportunities for product improvement internally.
- Support trade shows, conferences and other customer-facing events.
- Contribute to user guides, manuals and product knowledge documentation.




- Produce post-training reports and provide feedback on customer satisfaction and requirements.

About You We are looking for someone with a combination of clinical knowledge, technical understanding and strong customer-facing skills .

You will ideally have

- A Bachelor's degree in a medical/clinical discipline, or experience as a radiographer/medical imaging qualified.
- Around 4-5 years of relevant professional experience .
- Experience working with clinical applications, healthcare technology, diagnostic imaging or related platforms.
- A strong understanding of diagnostic imaging and clinical workflows.
- Good understanding of IT environments, with knowledge of cloud architecture, hardware platforms and virtualisation highly desirable.
- Experience in customer service, technical support, application support or implementation.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and presentation skills.
- The ability to explain technical concepts clearly to clinical and non-technical audiences.
- A proactive, independent approach and the ability to work effectively in a fast-paced environment.
- Strong customer relationship and conflict-management skills.
- Fluent French and strong English communication skills.
- Willingness to travel regularly, primarily within Europe.

Travel This is a European-facing role and will involve approximately 30% travel , primarily within Europe, with occasional travel outside Europe.

Flights, accommodation and other approved business travel expenses will be covered by the client.

Why Apply?

This is an opportunity to work at the intersection of clinical healthcare, diagnostic imaging and modern cloud-based technology , supporting customers and helping shape the successful adoption and development of innovative imaging solutions.

If you have a clinical imaging background but have moved into healthcare technology, applications, implementation or customer-facing technical support, we'd be particularly interested in hearing from you.

📌 Clinical Application Specialist - French Speaking (India)
🏢 iO Associates
📍 India