Company Description Brainex Online Institute is a trusted higher education guidance platform that supports students and working professionals in selecting suitable online degree programs from recognized universities across India. The institute offers personalized academic counseling, university selection support, admission assistance, and career-focused guidance for a wide range of programs, including undergraduate, postgraduate, diploma, and professional certifications. Its mission is to bridge the gap between learners and quality higher education by making online learning accessible, transparent, and aligned with industry needs.

Through expert advisors and student-centric services, Brainex Online Institute helps individuals make informed educational choices that contribute to long-term career growth. The organization is committed to flexible, affordable education and works closely with learners to design academic pathways that fit their goals and circumstances.

Role Description The Caller role at BRAINEX ONLINE STUDIES is a full-time, on-site position based in Chennai. The caller will engage with prospective learners via phone, explain available online programs and partner universities, and understand their educational background and career goals. Daily tasks include making outbound calls, handling inbound inquiries, providing clear information on courses, fees, and admission procedures, and scheduling follow-up calls or counseling sessions.

The caller will maintain accurate records in the internal systems, follow up with leads to support the admission process,



and coordinate with the counseling and admission teams to ensure a smooth learner experience. The role also involves meeting daily and weekly call targets, adhering to communication guidelines, and representing the institute in a qualified and supportive manner.

Qualifications

- Candidates should possess strong communication skills, including clear spoken English and local language proficiency, active listening, and the ability to explain information simply and confidently.
- Candidates should possess customer service and counseling-related skills, such as empathy, patience, problem-solving, and a learner-focused mindset.
- Candidates should possess basic computer and documentation skills, including familiarity with MS Office, CRM or call-tracking tools, and accurate data entry.
- Candidates should possess organizational and time-management skills to handle high call volumes, prioritize leads, and meet daily and weekly targets.
- Candidates should possess teamwork and collaboration skills, with the ability to coordinate effectively with counseling, admissions, and marketing teams.
- Prior experience in telecalling, student counseling, inside sales, or education services is preferred but not mandatory; fresh graduates with strong communication skills are encouraged to apply.
- A minimum of a high school diploma; a bachelor’s degree in any discipline is an advantage, especially in education, business, or related fields.
- Willingness to work on-site in Chennai, maintain professionalism in all interactions, and adapt to process changes and training.

📌 Caller (Chennai)
🏢 BRAINEX ONLINE STUDIES
📍 Chennai