We’re Hiring: Business Operations Intern – CEO Office

Location: Dombivli

Company: ServQual Limited

Type: Full-time Internship

Stipend: Competitive + Performance Incentives

Opportunity: Potential full time role based on performance

About the Role

ServQual is looking for a highly organised and proactive business Coordinator Intern to work closely with the CEO and Sales team.

This is not primarily a cold-calling role. The key responsibility is to ensure that our sales pipeline, customer follow-ups, meetings and actions are properly tracked and nothing falls through the cracks.

The role provides direct exposure to the CEO, B2B sales, international customers and the cybersecurity and technology industry.

Key Responsibilities

- Work closely with the CEO on daily sales priorities and follow-ups
- Maintain and update Zoho CRM with leads, opportunities, meetings and next actions
- Follow up with Sales team members for pending actions and CRM updates
- Track opportunities from lead to meeting, proposal, negotiation and closure
- Coordinate customer and partner meetings and manage calendar invites
- Record meeting notes, actions, owners and deadlines
- Track overdue customer follow-ups and escalate where required
- Assist with customer emails, proposals and sales documentation
- Maintain accurate records of important customer interactions
- Prepare daily and weekly sales pipeline and activity reports for the CEO




- Ensure every active opportunity has a clear owner, next action and follow-up date

Who We’re Looking For

- BBA, BMS, MBA students or recent graduates
- Excellent organisation and follow-up skills
- Strong written and spoken English
- Comfortable working directly with senior management
- Good knowledge of Excel or Google Sheets
- Familiarity with Zoho CRM or other CRM platforms is an advantage
- Strong attention to detail
- Confident in following up with team members and managers
- Proactive, disciplined and comfortable taking ownership

What Success Looks Like

- CRM information is accurate and up to date
- Sales activities and customer interactions are properly recorded
- Important customer follow-ups are not missed
- Overdue actions are identified and escalated
- Management has clear visibility of the sales pipeline
- Weekly sales reports are accurate and delivered on time

What You’ll Gain

- Direct exposure working with the CEO
- Hands-on experience with Zoho CRM and B2B sales operations
- Exposure to international customers and partners
- Experience in cybersecurity, compliance and technology services
- Understanding of the enterprise sales lifecycle
- Opportunity to progress into a Sales Coordinator or Sales Operations role based on performance

If you are highly organised, proactive and naturally good at keeping people and actions on track, we would like to hear from you.

📌 Business Operations Intern – CEO (Dombivli)
🏢 ServQual - Security
📍 Dombivli