: Business Development Manager (BPO)

? Position Overview

- Role: Business Development Manager – BPO

- Location: Noida Sector 63, Uttar Pradesh (Work from Office)

- Job Type: Full time

- Experience: 2 Years in BPO/ITES Business Development

- Salary: ₹30,000 – ₹50,000 per month Performance-Based Incentives

- Industry: BPO / ITES / Customer Support / Sales

? About the Role

We are looking for an experienced and result-oriented Business Development Manager to lead our BPO business development activities. In this role, you will generate new domestic and international business opportunities. The ideal candidate possesses a strong network and a proven track record in acquiring BPO, Call Center, Customer Support, Sales, Lead Generation, Technical Support, and Back-Office projects.

? Key Responsibilities

- Project Acquisition: Identify and secure new BPO/Call Center projects from both domestic and international clients.

- Lead Generation: Source high-quality leads via LinkedIn, email marketing, cold calling, networking, references, and online platforms.

- Relationship Management: Build and maintain strong ties with Founders, CEOs, business owners, and procurement teams.

- End-to-End Sales Lifecycle: Manage the complete pipeline from lead generation and qualification to proposal, negotiation, closure, and onboarding.

- Service Expansion: Pitches solutions across diverse domains including voice, non-voice, inbound, outbound, sales, tech support, KPO, and back-office processes.

- Strategic Partnerships: Explore sub-vendor outsourcing,



white-label agreements, and strategic alliance opportunities.

- Commercial Negotiation: Finalize commercials, pricing structures, Service Level Agreements (SLAs), and client contracts.

- Process Transition: Coordinate closely with internal operations and management teams for successful client onboarding.

- Pipeline Reporting: Maintain a transparent sales pipeline and provide structured reports on leads, meetings, and conversion rates.

Requirements & Qualifications

- Experience: Minimum 2 years of dedicated experience in BPO/ITES Business Development.

- Geographic Focus: Prior experience or existing networks in acquiring projects from the USA, Canada, UK, Australia, and India is highly preferred.

- Domain Knowledge: Deep understanding of the BPO outsourcing industry, international processes, and delivery models.

- Communication: Exceptional verbal, written, negotiation, and high-impact presentation skills.

- Tools Savvy: Highly proficient in LinkedIn Sales Navigator, email outreach software, and CRM platforms.

- Background: Previous experience with BPO/KPO firms, call centers, lead generation agencies, or BPO consultancies is a major advantage.

? Key Performance Indicators (KPIs)

- Number of qualified BPO leads generated.

- Client meetings and demos successfully scheduled.

- Accuracy and volume of proposals submitted.

- Volume of new clients acquired and monthly revenue generated.

- Final conversion/closure rate and client retention score.

📌 Business Development Manager BPO (Dadri)
🏢 Giri Consultancy
📍 Dadri