Company Description Lodgestory is an omnichannel SaaS platform that unifies CRM, voice telephony, and AI content tools to bring WhatsApp, Instagram, email, and calls into a single inbox. The platform enables teams to manage conversations, automate responses, collaborate efficiently, and accelerate conversions through no-code automation, AI voice agents, and an SEO content pipeline. Businesses across hospitality, retail, healthcare, and e-commerce use Lodgestory to improve customer engagement and streamline operations.

By centralizing communication channels, Lodgestory helps organizations increase efficiency, reduce complexity, and support scalable growth. The company focuses on delivering practical, high-impact tools that enhance both customer experience and internal workflows.

Role Description This is a full time, in office Business Development Executive role based in the Greater Delhi Area.

The Business Development

Executive will identify and pursue new business opportunities, build a robust sales pipeline, and drive revenue growth for Lodgestory.

Responsibilities include prospecting and lead generation, qualifying potential clients, conducting product demos, and presenting tailored solutions to decision-makers. The role involves managing the full sales cycle, from initial outreach through negotiation and closing, as well as maintaining long-term relationships with key accounts. The Executive will collaborate with marketing, product, and customer success teams to refine messaging, gather market feedback, and ensure a smooth onboarding experience for new clients.

Key Responsibilities1. Target Account Research

- Identify companies that could benefit from Lodgestory.
- Research target industries such as hospitality, travel, education, healthcare, real estate, e-commerce and other high-volume customer-service businesses.




- Identify relevant decision-makers such as CX Heads, Customer Service Heads, Sales Heads, Operations Heads, Founders and CEOs.
- Build and continuously maintain a high-quality prospect database.

2. Lead GenerationGenerate leads through:
- LinkedIn
- Email
- Cold calling
- WhatsApp
- Online research
- Industry directories
- Networking events
- Referrals
- Local business visits
- Corporate visits and meetings

You will be expected to proactively generate your own pipeline rather than depend entirely on marketing-generated leads.
- Corporate Visits & Field Sales
- Visit prospective companies across Gurugram and Delhi NCR.
- Meet decision-makers and understand their customer communication challenges.
- Build relationships with CX, Sales, Support, Operations and Technology teams.
- Represent Lodgestory professionally during client meetings and industry events.

Comfort with travelling locally for client meetings is essential.
- Discovery & Need AnalysisUnderstand:

- Current CRM/helpdesk being used
- Number of agents/users
- WhatsApp usage
- Customer communication channels
- Sales/support workflow
- Pain points
- Current automation
- Existing software and competitors
- Decision-making process
- Budget and purchase timeline

Translate these requirements into a relevant Lodgestory solution.
- Product Demonstrations
- Conduct online and offline product demonstrations.
- Demonstrate Lodgestory based on the customer's actual use case rather than giving a generic product presentation.




- Explain features such as Unified Inbox, WhatsApp, Voice, AI Agents, Automation, CRM, Ticketing and Campaigns.
- Coordinate with the senior sales/founding team for complex enterprise opportunities.

6. Sales Follow-up & Conversion
- Maintain regular follow-ups with prospects.
- Prepare and share proposals.
- Coordinate trials and pilots.
- Handle initial commercial discussions.
- Track opportunities through the complete sales pipeline.
- Work towards converting qualified opportunities into paying customers.

7. CRM & Reporting
- Maintain accurate prospect and opportunity information in the CRM.
- Update every interaction and follow-up.
- Maintain a healthy sales pipeline.
- Provide weekly reports covering:
- New prospects
- Contacts made
- Meetings
- Demos
- Proposals
- Follow-ups
- Opportunities
- Closures

What We Are Looking ForMust Have
- 2–5 years of B2B sales / business development experience.
- Experience selling SaaS, CRM, technology, software or business solutions is preferred.
- Excellent communication and presentation skills.
- Comfortable making cold calls.
- Comfortable meeting senior decision-makers.
- Comfortable visiting corporate offices.
- Strong prospect research and lead-generation ability.
- Ability to understand business problems and map them to technology solutions.
- Strong follow-up discipline.
- Willingness to travel locally for meetings.
- Good working knowledge of LinkedIn, Excel/Google Sheets and CRM tools.

Good to HaveExperience selling:

- CRM
- Helpdesk / customer support software
- WhatsApp Business solutions
- Contact-centre solutions
- Call-centre software
- SaaS products
- Marketing automation
- AI / automation products

Experience selling to hospitality, travel, healthcare, education, real estate or e-commerce companies will be an advantage.

📌 Business Development Executive (Delhi)
🏢 Lodgestory
📍 Delhi