Company Description Aditya Birla Capital Ltd is a leading financial services company headquartered at One World Center in Mumbai, India, serving a broad range of customers across the region. The organization offers diverse financial solutions and focuses on building long-term, trust-based relationships with individuals and businesses.

Aditya Birla

Capital is firmly committed to equal employment opportunity and does not tolerate discrimination or harassment on any protected grounds. Diversity, equity, and inclusion are embedded in its hiring practices, with selection based on business needs and candidates’ qualifications, skills, and experience. This environment offers prospective team members a professional, inclusive workplace with opportunities for growth in the financial services sector.

Role Description This is a full-time, on-site role for a Business Customer Service Executive located in the Mumbai Metropolitan Region. The role involves handling customer inquiries and service requests, resolving issues related to financial products and services, and ensuring accurate, timely responses through phone, email, and in-person interactions. The Executive will maintain customer records, follow up on pending cases, coordinate with internal teams to address service concerns, and adhere to company processes and service quality standards.





Daily responsibilities also include explaining product features, guiding customers through procedures, escalating complex issues appropriately, and contributing to customer satisfaction and retention goals.

Qualifications

- Candidates should possess strong customer service and client relationship skills, with the ability to handle queries and concerns professionally.
- Candidates should possess effective communication skills, including clear verbal and written communication in English and local languages.
- Candidates should possess problem-solving and analytical skills to understand customer issues and identify suitable resolutions.
- Candidates should possess organizational and time-management skills to manage multiple customer requests and follow-ups efficiently.
- Basic knowledge of financial services or banking products, with the ability to learn and explain product features accurately.
- Proficiency in using computers, CRM tools, and standard office applications for documentation and reporting.
- Ability to work in office in the Mumbai Metropolitan Region and collaborate effectively with cross-functional teams.
- Minimum educational qualification of a bachelor’s degree in any discipline; prior experience in customer service or financial services is an advantage.

📌 Business Customer Service Executive (Mumbai)
🏢 Aditya Birla Capital
📍 Mumbai