Company Description IDFC FIRST Bank was formed in December 2018 through the merger of IDFC Bank and Capital First, combining strong infrastructure finance capabilities with retail finance expertise. The bank operates as a universal bank, offering a wide range of services including retail, MSME, rural, corporate, and government banking, as well as cash management, wealth management, and treasury solutions. Guided by ethical, customer-friendly, technology-led, and socially responsible principles, IDFC FIRST Bank is known for innovations such as ZERO FEE Banking on savings account services and lifetime-free credit cards with transparent terms.

Its mobile app, rated highly on major app stores and recognized globally by Forrester, enables seamless digital banking experiences. With strong ESG performance and a focus on financial inclusion for millions of customers across India, the bank offers team members the opportunity to contribute to building a new-age, ethical, world-class financial institution.

Role Description The Associate Relationship Manager is a full-time, in office role based in Jaipur. The role involves managing and deepening relationships with existing and potential customers across retail and SME segments, understanding their banking needs, and recommending appropriate products and services such as deposits, loans, wealth management, and payment solutions.

The Associate Relationship

Manager will conduct regular customer meetings, handle service requests and issue resolution, and ensure a high standard of customer experience aligned with the bank’s ethical and customer-friendly principles.



Daily responsibilities include achieving portfolio growth and revenue targets, cross-selling and upselling bank products, maintaining accurate customer records, and complying with regulatory and internal policies. The role also requires close collaboration with branch teams and product specialists to deliver seamless banking solutions and support branch-level business development initiatives.

Qualifications

- Customer relationship and service skills, including the ability to build trust, manage portfolios, and handle queries and escalations professionally.
- Sales and business development skills, with experience in cross-selling banking products, meeting targets, and identifying new business opportunities.
- Banking and financial knowledge, including familiarity with retail and SME products, deposits, loans, digital banking, and basic regulatory requirements.
- Communication and interpersonal skills, with strong spoken and written English and the ability to interact effectively with diverse customer segments.
- Analytical and problem-solving skills, including comfort with numerical data, documentation review, and assessing customer needs and risk.
- Proficiency in using banking systems and digital tools, including CRM platforms, mobile and internet banking interfaces, and standard office software.
- Bachelor’s degree in business, finance, commerce, or a related field; prior experience in retail banking, financial services, or customer-facing roles is preferred.
- High ethical standards, customer-centric mindset, and willingness to work from the

📌 Associate Relationship Manager (Jaipur)
🏢 IDFC FIRST Bank
📍 Jaipur