We are looking for an experienced and skilled Associate Manager to join our Claims department. The ideal candidate will have a strong understanding of claims management principles and practices, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced setting. The successful candidate will be responsible for managing a team of claims handlers, processing claims, and ensuring that all claims are handled in accordance with company policies and procedures. They will also be responsible for identifying and implementing process improvements to increase efficiency and reduce costs.
What does the job entail?
Manage and oversee the claims process from initial receipt to final settlement, ensuring timely and accurate resolution. Coordinate with various stakeholders, including customers, internal teams, and external vendors, to resolve claims-related issues.
Develop and implement processes to improve claims handling efficiency, reduce turnaround times, and enhance customer satisfaction.
Analyze and interpret claims data to identify trends, patterns, and areas for improvement.
Collaborate with senior management to develop and implement strategic plans to drive business growth and revenue.
Develop and maintain relationships with key stakeholders, including customers,
vendors, and internal teams.
Provide guidance and support to junior team members to ensure effective claims handling and process implementation.
Stay up-to-date with industry developments, regulatory changes, and emerging trends to ensure compliance and optimal claimshandling practices.
Manage and control claims budgets, ensuring alignment with business objectives and regulatory requirements.
Perform other administrative and support tasks as required to ensure seamless claims operations.
Work Experience
3 - 10 Years
Essential Qualification
Graduate
Preferred Skills
Analytical and problem-solving skills to resolve complex claims-related issues Excellent communication and interpersonal skills to manage team members and stakeholders
Strong leadership and management skills to lead and motivate a team
Proficient in claims processing and management software
Knowledge of insurance policies and regulations
Ability to work under pressure and meet deadlines
Strong organizational and time management skills
Experience with data analysis and reporting
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to maintain confidentiality and handle sensitive information
📌 Associate Manager - Claims (Chennai)
🏢 HDFC Life
📍 Chennai
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