This position is responsible for reviewing, interpreting, and processing customer Orders for valves and spare parts. Perform contract review and execute the order. Follow sound engineering practices and procedures in the order execution phases. Ensure timely execution of projects and customer satisfaction.
Role Expectations:
Contract Review
- Review incoming orders for conformance to the quotation & customer requirements and resolve any differences.
- Ensure the customer, project & product requirements are captured.
- Legal requirements that are required for the product, destination country etc. are captured.
- Attend and contribute to post-order customer meetings.
- Update the order related information in CRM &
- ERP
- Ensure the commitments to customer are met.
Documents Submission and Customer co-ordination
- Submit contractual documents and obtain on time document approval.
- Coordinate with Supplier, customer / field sales and cross functional teams, as required for effective and timely solutions.
- Work with supplier and progress the order.
- Communicate with supplier and obtain order Progress status.
- Order Progress report submission to Sales personnel and customer
- Coordinate with Supplier, Customer and Third-party Inspectors for inspections
Monitor Progress
- Monitor the progress of the orders.
- Submit the order progress reports to customers and TL.
- Obtain Inspection / Shipping clearance from TPI &
- Customers as applicable.
Payment Collection
- Submit the necessary documents to customers for payment collection.
- Coordinate with customers, field sales &
- Finance for on-time payment collection support
QMS and Customer Satisfaction
- Customer satisfaction shall be focused on all the activities performed.
- Quality shall be maintained on the complete order execution process.
- Maintain quality standards in accordance with Company Standards &
- Departmental system and operating
Procedures.
- Contribute to Continuous Improvement and Operational Excellence objectives and events.