Role SummaryThe Technical Account Manager (Solution Architect) at Superleap serves as the strategic partner for enterprise customers, driving successful implementations and long-term customer success. This role is responsible for managing key client relationships, understanding business requirements, and designing scalable end-to-end solutions that deliver measurable business impact.Working closely with Forward Deployed Engineers, Product, and Engineering teams, you will translate complex business needs into transparent technical execution plans, ensure seamless delivery, and act as the primary bridge between customers and internal teams throughout the implementation lifecycle.The Problem We’re SolvingMost enterprise software fails not because of weak technology, but because of poor implementation — unclear requirements, misaligned expectations, fragmented ownership, and lack of strategic guidance.Companies invest heavily in enterprise tools yet struggle to realize meaningful business value due to slow execution and broken communication across teams. At Superleap, we bridge this gap by combining powerful AI-native CRM technology with structured delivery, strong solution architecture, and customer-first execution.This role exists to turn complexity into clarity ensuring customers feel aligned, confident, and in control throughout the implementation journey while driving measurable business outcomes at scale.Ideal CandidateBachelor’s degree in Engineering, Computer Science, or a related field3–5 years of experience in B2B SaaS, solution architecture, technical consulting, implementation,



or project delivery rolesStrong stakeholder management and communication skills with the ability to engage enterprise clients confidentlyCustomer-first mindset with high ownership and empathyAbility to think in systems and design scalable end-to-end workflowsStrong documentation, planning, and organizational abilitiesGood understanding of SaaS platforms, APIs, integrations, and enterprise workflowsComfortable working cross-functionally with product, engineering, and customer teamsWillingness to travel across India for enterprise engagements (company-sponsored)Key ResponsibilitiesEnterprise Customer OwnershipAct as the primary point of contact for enterprise customersBuild long-term client relationships and drive successful product adoptionConduct discovery sessions to understand business workflows and objectivesSolution Architecture & DesignDesign end-to-end CRM solution architectures for enterprise use casesMap workflows into automations, integrations, and scalable system processesCollaborate with Forward Deployed Engineers to translate solutions into executionRequirements & DocumentationCreate and maintain BRDs, workflow documentation, and project scope definitionsAlign customer expectations with technical feasibility and delivery plansProject Management & DeliveryDefine project milestones, timelines, and delivery trackersProactively manage risks, blockers, and cross-functional dependenciesCommunication & CoordinationProvide consistent updates through calls, emails, and collaboration toolsCoordinate closely with product, engineering, and implementation teamsEnsure fast, clear, and professional communication throughout the engagement lifecycle

📌 Technical Account Manager / Solution Architect (Bengaluru)
🏢 Superleap AI CRM
📍 Bengaluru