Call Center sales manager (E-commerce / Direct Sales)Location: Thane – Wagle EstateWork Mode: 100% On-siteTeam Size: 80+ Employees in India OperationsExperience: 8+ YearsRole OverviewWe are looking for a dynamic and result-oriented Sales Director – Call Center to lead and scale outbound telesales operations in India. This role will be responsible for driving revenue growth, managing large sales teams, optimizing call center performance, and building a high-performing sales culture.The ideal candidate should have robust experience in outbound telesales operations, team leadership, KPI management, coaching, and sales process optimization.Key ResponsibilitiesLead the daily operations of the outbound sales call center to achieve business targetsDevelop sales processes, SOPs, and operational policiesDefine and track KPIs for telesales teamsCreate effective sales scripts, campaigns, and promotional strategiesMonitor call quality, team productivity, and customer interactionsAnalyze sales data and operational metrics to improve efficiency and conversionsConduct performance reviews, coaching,



and training sessionsHandle escalated customer concerns and complex operational issuesDrive employee engagement, motivation, and retentionManage workforce planning, hiring, and performance managementPrepare daily and weekly sales performance reportsCollaborate closely with senior leadership on business growth strategiesRequired Skills & ExperienceGraduate in any discipline (10+2+3 education system)8+ years of experience in outbound telesales/call center operationsMinimum 6 years in leadership roles managing teams of 50+ membersStrong experience in sales operations, coaching, and team performance managementExcellent analytical and reporting skills with a data-driven mindsetStrong communication and stakeholder management skillsExperience working in fast-paced or startup-like environments is preferredEnergetic, proactive, and execution-focused leadership styleFluent English communication skills required

📌 Call Center Sales Manager (Thane)
🏢 Elitez India
📍 Thane