? Key Responsibilities:✅ Monitor and evaluate inbound & outbound customer interactions✅ Conduct call audits and calibration sessions✅ Provide structured feedback and coaching to agents✅ Ensure adherence to quality, compliance, and process standards✅ Prepare quality reports, scorecards, and performance analysis✅ Identify performance gaps and recommend process improvements✅ Drive quality initiatives to enhance customer experience? Requirements:✅ 1+ year of experience in Quality, Call Auditing, BPO, or Call Center Operations✅ Hands-on experience in call monitoring, auditing, and calibration✅ Solid analytical skills and attention to detail✅ Excellent verbal and written communication skills✅ Good knowledge of QA methodologies and tools✅ Proficiency in MS Excel and Word✅ Regional language proficiency is mandatory✅ Graduation preferred? Share your CV: [email protected]? Contact: Raksha Shukla | (phone hidden)