About the RoleWe're looking for a dynamic Customer Support & Sales Agent to join our diagnostics team.This is a blended role combining consultative sales with day-to-day customer support —you'll pitch diagnostic and preventive health check-up packages while also handlingscheduling, follow-ups, and query resolution for existing customers.Key Responsibilities● Pitch and sell diagnostic/preventive health check-up packages to prospective customersvia calls and chat● Handle inbound and outbound customer queries related to phlebotomy (home samplecollection) scheduling● Follow up on test reports, resolve delays, and coordinate with lab/operations teams● Manage high volumes of calls and chats daily while maintaining service quality● Convert leads into confirmed bookings through persuasive, consultative selling● Address customer concerns, objections, and complaints professionally● Maintain accurate records of interactions, bookings,



and follow-ups in CRM● Meet daily/monthly sales targets alongside support SLAs (response time, resolutiontime, CSAT)Requirements● 1–2 years of experience in diagnostic/preventive health check-up sales or support.● Proven ability to handle both sales and support simultaneously● Strong verbal communication and convincing/negotiation skills● Comfortable working in a fast-paced, high-volume, target-driven environment● Versatile to work rotational shifts ● Basic computer literacy; familiarity with CRM/ticketing tools is a plus● Fluency in required languages Hindi, English.Preferred Skills● Prior experience in diagnostic labs, hospitals, or health-tech companies● Ability to multitask between sales pitches and support resolution without droppingquality

📌 Customer Support Executive (Maharashtra)
🏢 Truemeds
📍 Maharashtra