Customer Support Executive - Tilt IntimatesCompany - Tilt (www.Letstilt.Com, @lets.Tilt on Instagram)Location: Marol, Andheri East, Mumbai, In-officeExperience: FreshersType: Full-timeSalary – ₹18,000-22,000/month based on experienceAbout Tilt:Tilt is a bold and body-positive Indian lingerie brand doing things differently — from radicallycomfortable bras and underwear to unfiltered conversations with real women. We’re looking for acustomer-obsessed, sociable Customer Experience Associate to join our team.What you’ll do:● Handle customer calls daily — answering queries, solving issues, and making sure customers feelheard and valued.● Manage returns and exchanges, ensuring the process is smooth and efficient.● Collect and share customer feedback with the team to improve products and service.● Support new user engagement by guiding first-time customers through their Tilt journey.● Help with retention efforts by following up with customers and building positive relationships.● Maintain accurate records of interactions and ensure timely resolution of all requests.Qualifications● Solid communication skills in English and Hindi (other regional languages a plus).● Empathetic, patient, and solution-oriented when dealing with customers.● Basic familiarity with Excel/Sheets for tracking customer cases.● Organised and reliable, with the ability to handle multiple calls and tasks daily.● Enthusiastic about Tilt’s mission and comfortable representing the brand over the phone.Perks:● Work with a brand that celebrates real bodies and bold ideas● Be the voice of Tilt for our customers● Young, collaborative team (with great snacks and chaotic energy)● Opportunity to grow into larger roles as the company scalesOther specifics:● Salary – ₹18,000-22,000/month based on experience● Work from the office in Marol, Andheri East | 6 days a week, Monday to Saturday● Immediate joiningPlease read the entire job post and check out all company details before applying.Applications sent to [email protected] will get first preference.