Salary: ₹18,000 – ₹25,000 per monthCompany Description- Zybra Private Limited is a cloud-based accounting software company.- We provide accounting, GST, inventory, sales, and business management solutions for Indian businesses.- Our goal is to simplify business accounting through easy-to-use technology.- We are a growing technology company with a customer-focused approach.- We believe in innovation, teamwork, and continuous learning.Role Description- Handle customer queries through phone, WhatsApp, email,



and chat.- Understand customer issues and provide quick and effective solutions.- Guide customers in using Zybra accounting software and its features.- Assist customers with accounting and GST-related software queries.- Troubleshoot basic technical and software-related issues.- Coordinate with the Product & Technical Team for complex issues.- Follow up with customers to ensure issues are properly resolved.- Maintain proper records of customer queries and resolutions.- Educate customers about new features, updates, and software improvements.- Contribute to improving the overall customer support experience.Qualifications- Bachelor’s degree in Commerce / Accounting / Business Administration. (B.Com, BBA, M.Com, MBA preferred)- Basic knowledge of Accounting and GST.- Familiarity with accounting software or ERP software.- Valuable English, Hindi, and Gujarati communication skills.- Good customer-handling and problem-solving skills.- Basic computer knowledge, including MS Office.- 0 –1 year of experience; freshers with relevant knowledge are welcome.

📌 Customer Support Specialist (Ahmedabad)
🏢 Zybra
📍 Ahmedabad