Company DescriptionSheen Automotive 360 is the authorized importer and distributor for RODIM Paint Protection Films across India. The company specializes in providing premium automotive solutions tailored to meet the needs of its clients. With a focus on quality and excellence, Sheen Automotive 360 is committed to delivering cutting-edge products and outstanding customer service. Join our team to be a part of a thriving automotive industry leader.Role DescriptionThis is a full-time, on-site role for a Sales & CRM Executive based in Faridabad. The Sales & CRM Executive will be responsible for driving sales growth, managing customer relationships, and ensuring exceptional customer experiences. Day-to-day tasks include developing and implementing sales strategies, handling customer inquiries, managing customer retention initiatives, and delivering insights through data analysis to support sales and customer relationship management.We are looking for a Sales cum CRM Executive from an automotive background or a true car enthusiast who understands cars and can confidently interact with customers both online and offline.? Key Responsibilities1.
Customer Handling (Walk-ins)Attend walk-in customers at the storeExplain services like detailing, coating, PPF, etc.Understand customer needs and convert into sales2. Digital Lead ManagementHandle leads from Instagram, WhatsApp & callsQuick response and regular follow-upsConvert inquiries into confirmed bookings3. Content Creation (Reels & Marketing)Create engaging Instagram reels & videos of carsShowcase before/after work, customer experienceSupport marketing campaigns4. CRM & After-SalesMaintain customer database and follow-upsEnsure excellent customer experienceHandle feedback and repeat businessQualificationsStrong Sales and Customer Retention skillsExcellent Communication and Customer Experience management abilitiesProficiency in Analytical Skills for evaluating sales data and customer insightsPassion for the automotive industry and willingness to stay updated on industry trendsProven ability to build and maintain long-term client relationshipsPrior experience in sales or CRM, preferably in the automotive sectorBachelor's degree in Business, Marketing, or a related field is an advantageProven track record of achieving sales targets