Gautam Buddha Nagar, Uttar Pradesh

Job Summary

The Service Desk Analyst serves as the first point of contact for users, providing L1/L1.5 technical support via chat and voice channels while ensuring adherence to ITIL processes, SLA commitments, and information security standards.

Key Responsibilities

The Service Desk Analyst serves as the first point of contact for users, providing L1/L1.5 technical support via chat and voice channels while ensuring adherence to ITIL processes, SLA commitments, and information security standards.

Skill Requirements

Experience in Service Desk / Help Desk operations (L1/L1.5). - Robust chat and voice support skills. - Knowledge of ITIL Incident and Request Management. - Experience with ticketing tools such as ServiceNow. - Solid communication and customer service skills.

Other Requirements

Experience in Service Desk / Help Desk operations (L1/L1.5).
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📌 Senioranalyst English, Latin, Windows Gautam Buddh Nagar
🏢 HCLTech
📍 Gautam Buddh Nagar