Senior Member Technical L2 Production Support (Java, Unix) Hyderabad/ Bengaluru - Hybrid

Only invited candidates are eligible to attend the In person interview

Broadridge, a global fintech leader with $6 billion in revenues, helps clients get ahead of todays challenges to capitalize on communications, technology, data, and analytics solutions that help transform their businesses.

The worlds leading companies and financial institutions recognize us as an invaluable partner. We handle millions of trades a day involving trillions of dollars, deliver essential communications for over 5,000 brands and manage shareholder voting in 90 countries.

BU (Business Unit) –

GTO - Global Technology and Operations

Global Technology and Operations (GTO) is a leading provider of trade processing technology and managed services for financial services firms. GTO is comprised of a portfolio of solutions serving the Capital Markets, Asset Management and Wealth segments that automate the securities transaction lifecycle of equity, mutual fund, fixed income, foreign exchange and exchange traded derivatives. Our solutions provide automated straight-through-processing operations and enable buy- and sell-side financial institutions to efficiently and cost-effectively consolidate their books and records, gather and service assets under management, focus on their core businesses, and manage risk. We offer advanced solutions to meet our clients’ needs for Front-, Middle-, and Back-Office capabilities.

Roles & Responsibilities:

- Coordinate and liaise with customers and internal teams to receive, triage, investigate,



troubleshoot and resolve client reported problems
- Monitor systems to identify potential issues and escalate as required
- Follow departmental procedures to ensure timely and high-quality delivery of service to customers
- Raise, track, update and close helpdesk issues through full lifecycle, and document resolution of incidents and contribute to the Knowledge Base
- Identify, troubleshoot, and run test scenarios for technical and non-technical issues, communicate fixes or workarounds for an issue to the customer
- Verify and test production fixes and patches
- Ensure all internal Managed Services tracking systems and documentation is accurate and up to date
- Participate in out of hours on call rota
- Monitor Batch Processes on a Saturday approximately 10 times per year.
- Resolve incidents whilst ensuring SLA’s are observed
- Monitor and report on appropriate metrics
- Work with customers to resolve issue issues whilst managing customers' expectations
- Management of production support environments
- Software release management
- Input into support process and suggest changes and efficiencies where appropriate
- Cover Eastern US time zone as closely as possible.

Requirements / Qualifications





- At least 4-6 years of experience in technical support.
- Shall be able to carry out analysis for issues reported into NINA support group.
- Get thorough idea on Java, UNIX commands, shell scripting, Database concepts to technically support the NINA project.
- Closely work with cross functional teams to ensure the issues, mocks /conversions in NINA are completed as per defined SLA.
- Shall be willing to support the weekend activities as per schedule.
- Shall be flexible to work in rotational shifts and join the incident calls during off business hours as needed.
- Shall be able to drive the incidents, provide timely updates and work towards quicker closure of the incident raised.
- Need to work proactively on the implementations lined up like wedbush etc. to avoid delays in client onboarding.
- Should get familiar with monitoring tools like Splunk, Datadog, MQ explorer etc. to identify issues and execute trend analysis on proactive approach
- Additional Requirements:

- The candidate shall be versatile to be available 24X7 on call support, on a rotational basis for every 6 weeks.
- Any issues reported during on-call schedule should be dealt with immediate attention by looping in required teams on the call and driving the issue towards resolution.
- Should be ready to work 10 weekends (Saturday) in the calendar year for complete shift of 9 hours especially during the week of on-call support. Later we can discuss and avail comp-off for the same.

Shift Timings:

- Rotational Shifts

📌 Production Support-F Interview on 21st Aug in Hyderabad
🏢 Broadridge
📍 Hyderabad