We are looking for a highly skilled and experienced Associate - Service Desk (SD1) to join our team at Microland Limited. The ideal candidate will have excellent communication skills and the ability to provide top-notch support to our clients.

Roles and Responsibility

- Provide technical support and assistance to customers via phone, email, or chat.

- Troubleshoot and resolve complex technical issues in a timely and professional manner.

- Collaborate with internal teams to resolve customer complaints and concerns.

- Develop and maintain a thorough understanding of our products and services.

- Create and maintain documentation of customer interactions and issue resolutions.

- Participate in training and development programs to enhance knowledge and skills.

Job Requirements





- Solid technical skills and knowledge of computer systems and software applications.

- Excellent communication and interpersonal skills.

- Ability to work in a fast-paced environment and prioritize tasks effectively.

- Strong problem-solving and analytical skills.

- Ability to work collaboratively as part of a team.

- Familiarity with service desk management tools and technologies.

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📌 Associate - Service Desk () (Gurugram)
🏢 Microland
📍 Gurugram