Job Summary

We are looking for a Japanese-speaking Business Analyst to support business engagement, requirement gathering, process analysis, ticket triage, and coordination for automation and digital solution initiatives.

The role will act as a bridge between Japanese business stakeholders and technical/delivery teams, helping understand business requirements, translate them into clear actionable requirements, and ensure effective communication throughout the solution lifecycle.

Key Responsibilities

- Engage with Japanese business stakeholders to understand business requirements, processes, pain points, and expectations.
- Conduct requirement gathering and translate business needs into clear functional requirements.
- Act as a bridge between Japanese-speaking stakeholders and technical/delivery teams.
- Participate in meetings and discussions with Japanese stakeholders and provide explicit communication and follow-up.
- Analyze existing business processes and identify opportunities for process improvement and automation.
- Perform initial ticket/issue triage and coordinate with relevant technical teams for resolution.
- Monitor and follow up on incidents, service requests, problems, and change-related activities.
- Ensure tickets contain appropriate information and provide regular status updates to stakeholders.
- Prepare and maintain clear documentation including requirements, process flows, meeting notes, functional specifications, and support documentation.
- Coordinate with development, automation, and support teams throughout the solution and support lifecycle.
- Support UAT coordination, issue clarification, validation, and stakeholder communication.
- Ensure effective communication and timely follow-up across business and technical teams.

Mandatory Skills & Experience

- Strong Japanese language proficiency with the ability to communicate confidently with Japanese business stakeholders.
- Good English communication skills, both written and verbal.
- Strong business analysis and requirement-gathering skills.




- Ability to understand business processes and translate them into explicit, actionable requirements.
- Hands-on familiarity with IT ticketing / IT Service Management tools such as ServiceNow (SNOW), Jira, or similar platforms.
- Understanding of Incident, Service Request, Problem, and Change Management processes.
- Ability to perform basic ticket triage, understand issue descriptions, coordinate with technical teams, and provide clear status updates to stakeholders.
- Good understanding of IT concepts and software delivery/support processes.
- Strong communication, interpersonal, analytical, and documentation skills.
- Self-driven, proactive, and process-oriented approach.
- Ability to work independently and effectively coordinate with multiple teams.

Good to Have / Added Advantage

- Knowledge or experience with UiPath, Power Apps, Power Automate, Microsoft Power Platform, RPA, or other automation technologies.
- Understanding of automation concepts and the ability to identify potential automation opportunities.
- Experience working with Japanese clients or business stakeholders.
- Experience in IT service management, application support, digital transformation, or technology projects.
- Basic understanding of Agile/project delivery methodologies.
- Exposure to automation lifecycle, from requirement gathering through development, testing, deployment, and production support.

Ideal Candidate

The ideal candidate will be a strong communicator and business-facing professional who can effectively work with Japanese stakeholders while coordinating with technical and delivery teams.

The candidate does not need to be a hands-on developer. However, they should have a good understanding of IT concepts, ticket management, and business processes, be comfortable asking the right questions, and be able to understand and explain technical concepts to business users.

Knowledge of UiPath, Power Apps, Power Automate, Microsoft Power Platform, or RPA/automation will be considered an added advantage and will help the candidate effectively support automation and digital transformation initiatives.

📌 Japanese Business Analyst – Automation & Digital Solutions (India)
🏢 Relevance Lab
📍 India