Community and Client Support Executive

Location: Remote
Salary: ₹30,000–₹35,000 per month, all-inclusive
Joining: Within 7 days
Employment: Full-time
Weekly Off: Sunday will be a working day. Weekly-off will be given on a weekday. We are working 6-days a week.

About the Role

We are looking for a highly organized and responsible Community and Client Support Executive who can ensure that tasks, communication, follow-ups, client support, and backend operations run smoothly.

This is not merely an administrative role. You will often be the person responsible for making sure that something discussed actually gets completed.

A major part of this role involves follow-ups, coordination, communication, community management, and execution. Therefore, we are looking for someone who has excellent attention to detail, takes ownership, and does not require repeated reminders.

Key Responsibilities

1. Follow-ups & Coordination

- Follow up with internal team members on pending tasks and deadlines.
- Coordinate with agencies, freelancers, vendors, and other external partners.
- Keep track of commitments made by different people and ensure closure.
- Communicate information accurately from one person/team to another.
- Escalate delays or issues when required rather than allowing tasks to remain pending.

2. WhatsApp Community Management

- Manage multiple client/community WhatsApp groups.
- Add and remove members as required.
- Maintain updated member information.
- Send announcements, reminders, nurturing messages, session updates, and other communication.
- Ensure messages are sent to the correct groups at the correct time.
- Help maintain smooth communication within the community.

3. Zoom Recording & Report Management

- Download recordings after Zoom sessions.
- Download required Zoom reports.




- Maintain recordings and related files in an organized manner.
- Ensure recordings are processed and uploaded without unnecessary delays.

4. App & Course Management

- Upload session recordings and course content to our app.
- Ensure recordings are uploaded under the correct program/module/session.
- Check titles, dates, descriptions, thumbnails or other information before publishing.
- Ensure clients are able to access their content correctly.
- Report and resolve any missing or incorrect uploads.

5. Client & Community Support

- Act as a point of contact for our inner community members.
- Your contact number will be shared with clients for operational/support-related queries.
- Help clients with issues such as app access, session recordings, WhatsApp groups, program access, links, schedules, etc.
- Coordinate internally when a query needs to be resolved by another team member.
- Follow up until the client's issue is closed rather than simply forwarding the query.

This role requires someone who is:

- Extremely strong at follow-ups
- Highly organized and systematic
- Very attentive to detail
- Excellent at listening and understanding instructions
- Able to communicate information accurately
- Comfortable handling several small tasks simultaneously
- Responsible and dependable
- Proactive rather than waiting to be reminded
- Comfortable communicating with clients
- Patient and solution-oriented
- Comfortable working with technology and learning new platforms




- Able to maintain trackers and stay on top of pending tasks

Attention to Detail Is Critical

A lot of information in this role will pass through you.

For example, one person may give you an instruction that needs to be communicated to another team member, agency, client, or vendor. Missing one small detail can lead to incorrect execution.

Therefore, we are specifically looking for someone who listens carefully, takes notes, confirms significant details, and communicates with accuracy.

Technical Requirements

The candidate must have:

- Personal laptop
- Reliable broadband/internet connection
- Smartphone
- Comfortable working with WhatsApp
- Basic familiarity with Zoom
- Basic computer and file-management skills
- Ability to work comfortably with Google Sheets/Docs or similar tools
- Willingness to learn our app and other systems used by the company

Important

This role may not be suitable for someone who:

- Needs repeated reminders to complete tasks
- Frequently forgets instructions
- Is uncomfortable doing follow-ups
- Hesitates to call/message people repeatedly when work is pending
- Struggles with managing multiple tasks
- Does not enjoy interacting with clients

Compensation

₹30,000–₹35,000 per month, all-inclusive, depending on experience and suitability.

Joining Requirement

We are looking for someone who can join within 7 days.

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

- Work from home

Application Question(s):

- Do you have a working laptop?
- Do you have a broadband connection?
- Sunday is a working day, your weekly-off maybe be some weekday. We work 6-days a week. Are you ok with it?

Education:

- Bachelor's (Preferred)

Experience:

- total: 1 year (Preferred)

Language:

- English (Required)
- Hindi (Required)

Work Location: Remote

📌 Community and Client Support Executive (India)
🏢 KarizmaticU
📍 India