Full job description

Key Responsibilities

- Manage the day-to-day operations of visa application processing and submission.
- Lead, mentor, and develop a team of visa officers and submission staff.
- Ensure all visa applications are processed accurately and within agreed service levels.
- Liaise with embassies, consulates, government authorities, and corporate clients.
- Communicate effectively with Japanese-speaking clients and provide support in Japanese and French.
- Monitor operational KPIs, productivity, quality, and customer satisfaction.
- Ensure compliance with embassy guidelines, immigration regulations, and company policies.
- Handle escalated customer issues and resolve complex cases promptly.
- Prepare operational reports and present performance updates to management.
- Identify opportunities for process improvement and implement best practices.
- Coordinate workforce planning, scheduling,



and resource allocation.
- Support audits, compliance reviews, and implementation of new operational procedures.

Qualifications

- Bachelor's degree in Business Administration, Management, or a related field.
- JLPT N2 or N1 certification (N1 preferred),French C1-C2.
- 5–8 years of experience in visa services, immigration, consular operations, or customer service, with at least 2 years in a supervisory or managerial role.
- Solid leadership and people management skills.
- Excellent verbal and written communication skills in Japanese and French.
- Proficiency in Microsoft Office and visa management systems.

Job Type: Permanent

Pay: ₹21,569.14 - ₹100,000.00 per month

Work Location: In person

📌 Manager-French and Japanese Speaker (India)
🏢 KRSP Solutions
📍 India