Sales Executive - Jewellery industry background

Experience : 2+ yrs

Salary : 3.5 - 4.5 LPA

Languages known : English , Hindi & Kannada

Location: Banashankari , Bangalore

Job Responsibilities :

Reporting to: Showroom Manager

Position Summary:

The Sales Person is responsible for providing excellent customer service, achieving assigned sales targets, and executing end-to-end sales processes in the showroom. The role involves customer handling, product presentation, follow-ups, documentation, discipline, and compliance with company SOPs to ensure a consistent and premium customer experience.

Roles & Responsibilities:1. Opening & Counter Readiness

Remove jewellery items from the locker as per SOP.

Arrange and prepare the sales kit before showroom opening.

Maintain cleanliness, display standards, and counter readiness throughout the day.

2. Customer Handling & Service

Greet customers warmly and identify their needs.

Offer refreshments and ensure customer comfort.

Attend customers patiently and professionally until closure or exit.

Support customers during selection, trial, and finalization.

3. Sales & Target Achievement

Achieve assigned KPIs and monthly sales targets.

Follow structured sales steps and selling techniques.

Fill and update target sheets accurately.

4. Orders, Advance & Follow-ups

Handle order bookings and advance collections.

Follow up on pending orders, deliveries, and commitments.

Carry out repair follow-ups and non-conversion follow-ups.

5. Telecalling & Guest Connect

Perform telecalling activities (Guest Connect) as per plan.

Reconnect with dormant, non-converted, and repeat customers.





Update customer interactions in CRM or prescribed formats.

6. Sales Process & Documentation

Follow the complete sales process from enquiry to delivery.

Fill pre-bill cards accurately for every transaction.

Ensure proper documentation and compliance with SOPs.

7. Old Gold Handling

Support old gold valuation activities as per guidelines.

Assist in purity checking and customer communication during valuation.

8. Delivery & Post-Sales Process

Coordinate and complete delivery procedures accurately.

Ensure customer satisfaction at the time of delivery.

Collect customer feedback forms after sales or delivery.

9. Inventory & Material Management

Maintain the assigned counter and stock responsibly.

Update and monitor packing materials.

Assist in BTL (Below-The-Line) promotional activities as required.

10. Team Support & Coordination

Support fellow staff during peak hours and business needs.

Maintain positive coordination with team members and supervisors.

11. Key, Time & Discipline Management

Handle keys responsibly (applicable to gents staff) as per SOP.

Maintain punctuality, time discipline, and attendance norms.

Follow leave application procedures and approvals.

12. Grooming & Conduct

Maintain prescribed grooming standards at all times.

Display skilled behavior, discipline, and ethical conduct.

Key Skills & Competencies:

Customer handling and sales skills

Product knowledge (gold, diamond, silver)

Communication and persuasion ability

Target orientation and follow-up discipline

Attention to detail and documentation accuracy

Teamwork, punctuality, and process adherence

Pay: ₹350,000.00 - ₹450,000.00 per year

Work Location: In person

📌 Hiring Sales Executive from Jewellery Industry (Bengaluru)
🏢 FIFO International
📍 Bengaluru