Position Details

Position: CRM Executive

Location: Defence Colony, Delhi

Experience: 0–2 Years

Employment Type: Full-Time

Salary: ₹10,000 – ₹20,000 per month

Industry: Food & Beverage / Restaurant

Job Overview

Marcadors is looking for a CRM Executive who will be responsible for managing customer relationships, maintaining customer data, handling queries and feedback, and supporting customer retention activities for one of our esteemed client in F and B sector.

The ideal candidate should have good communication skills, a customer-focused approach, basic computer knowledge, and the ability to manage customer information accurately.

Key Responsibilities

- Manage customer interactions through calls, WhatsApp, social media, and other communication channels.
- Maintain and regularly update customer databases and records.
- Handle customer queries, feedback, complaints, and service-related concerns professionally.
- Follow up with existing customers to improve engagement and retention.
- Maintain records of customer preferences, orders, feedback, and interactions.
- Coordinate with the restaurant/service team to resolve customer concerns.
- Assist in managing customer feedback and reviews across relevant platforms.
- Inform customers about offers, promotions, new menu items, and special campaigns.
- Conduct follow-ups with customers after orders or visits to collect feedback.
- Identify regular and potential customers and support relationship-building activities.
- Prepare basic daily/weekly reports related to customer interactions and feedback.
- Support customer retention and repeat-order initiatives.




- Use CRM/customer management tools and restaurant POS systems as required.
- Ensure all customer information is handled accurately and professionally.

Required Skills & Qualifications

Experience & Knowledge

- 0–2 years of experience in CRM, customer service, telecalling, hospitality, retail, or a similar role.
- Freshers with strong communication skills may also be considered.
- Basic knowledge of MS Excel/Google Sheets and computer applications.
- Experience with CRM software or POS systems will be an added advantage.
- Prior experience in the restaurant/F&B; industry will be preferred.

Soft Skills

- Excellent verbal and written communication skills.
- Customer-focused and service-oriented approach.
- Pleasant and professional personality.
- Good follow-up and relationship-management skills.
- Ability to handle customer complaints calmly.
- Strong attention to detail while maintaining customer records.
- Ability to multitask and work in a fast-paced workplace.
- Positive attitude and willingness to learn.
- Good teamwork and coordination skills.

Key Performance Areas (KPAs)

- Customer satisfaction and response quality.
- Accuracy and timely updating of customer records.
- Customer follow-up and retention.
- Resolution of customer queries and complaints.
- Repeat customer engagement.
- Timely reporting and database management.

Why Join?

- Opportunity to work with a growing tandoori food brand.
- Professional and supportive work environment.
- Opportunity to develop skills in CRM and customer relationship management.
- Career growth opportunities in the hospitality and F&B; industry.

Work Location: In person

📌 Customer Relationship Manager (CRM) (Defence Colony)
🏢 Marcadors Marketing Private
📍 Defence Colony