Key Responsibilities

Customer Interaction

- Handle customer queries via phone, email, chat, or social media
- Provide accurate information about products or services
- Assist customers in resolving issues in a timely and skilled manner

Issue Resolution

- Identify customer problems and provide appropriate solutions or escalate as required
- Follow up to ensure complete resolution and customer satisfaction

Data Management

- Maintain detailed records of customer interactions in CRM or support tools
- Log feedback, complaints, and recurring issues for internal review

Coordination

- Work with internal departments like operations, sales, or technical teams to resolve customer issues
- Provide feedback to relevant teams for product or service improvements

Process Compliance

- Adhere to standard operating procedures and service-level agreements
- Ensure quality and timely handling of all assigned tickets or calls

Required Qualifications and Experience

- Bachelor's degree in any field (preferred)
- 0 to 1 year of experience in customer service, call center, or support role (freshers welcome)

📌 Customer Support Executive (Bhopal)
🏢 Witbloom Training Placement
📍 Bhopal