About the Company

We are already India's largest Voice AI player, with the strongest product and a clear opportunity ahead. It is time to accelerate a decisive land grab. We believe that long-term, people over product and profits, prioritize culture over everything else. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.)

About the Role

As AGM, AI Delivery & Enterprise Success, you will be accountable for how our client's enterprise customers experience, adopt, and derive lasting value from our Voice AI platform. You will lead a team of AI Agent Product Managers and partner deeply with customers, from feasibility and onboarding through to stabilization and long-term success. This role sits at the intersection of product delivery, execution, customer success, deployment excellence, and business outcomes.

Responsibilities

- Run feasibility analysis before signing up recent customers, ensuring the right fit and setting up deployments for success from day one
- Lead a team of AI Agent Product Managers and work with cross-functional teams to drive successful deployment and scale of Voice AI programs for enterprise customers
- Own solutioning for customers by deeply understanding their business goals and designing deployments that derive the outcomes they need
- Manage the complete product delivery lifecycle: onboarding, implementation, go-live, stabilization, and ongoing success
- Engage deeply with customer stakeholders to understand goals, risks, deployment requirements, and success metrics, acting as a senior trusted partner to their teams
- Drive product delivery,



ensuring customers can operationalize our client's Voice AI agents into their day-to-day workflows with measurable business impact
- Plan and execute experimentation cycles, deriving and communicating results and outcomes to both internal and external stakeholders
- Work with Forward Deployment Engineers (FDEs) to build custom solutions tailored to individual customer requirements
- Own internal and external reporting, managing and driving the metrics that reflect both customer health and business performance
- Drive account health, adoption, retention, and expansion readiness through strong execution and consistent value delivery
- Identify risks early, remove blockers proactively, and maintain high standards of delivery quality and customer experience
- Hire, manage, and develop your team, building a high-performing delivery function over time

Qualifications

- 8+ years of relevant experience across product, product-led delivery, enterprise implementation, customer success, or operations in high-growth technology/AI environments

Required Skills

- Strong experience managing complex enterprise relationships and driving execution across multiple stakeholders
- Good business understanding - connecting customer goals, operational execution, and long-term account success
- Strong technical orientation and comfort working closely with Product and Engineering teams on large-scale AI or tech-enabled deployments
- Excellent communication and relationship-building skills, especially with senior customer stakeholders
- Ability to thrive in fast-moving, ambiguous environments where you help shape solutions as much as you deliver them
- Strong ownership mindset, high agency, and ability to build systems instead of relying only on firefighting
- Proven experience in team management, including hiring, mentoring and leading high-performing cross-functional teams

📌 AGM - AI Delivery & Enterprise Success (Gurugram)
🏢 Aviate
📍 Gurugram