Responsibilities

- Provide Technical Support to Software Suite: Cloud Platform, Analytics, OpenStack and Conductor
- In depth log debug and analysis
- Support customer KPI s and SLA s
- Software Upgrades and Patching
- Emergency Recovery for outages reported by customers
- Maintenance of customer lab environments
- Mentor and train others in the organization
- Document and develop technical content and solutions for knowledgebase

ABOUT YOU

- Bachelor s degree in a technical field: Computer Science, Engineering, or similar
- Experience working in an external customer facing technical support role
- Experience troubleshooting complex technical issues
- Excellent written and verbal communication skills in English
- Fundamental L2/L3 networking knowledge: network stacks, switching, routing, firewalls, etc.




- Experience working with Linux
- Ability to work in a dynamic, high pressure customer facing environment
- Ability to manage and prioritize numerous customer issues simultaneously.

Additional Skills Considered a Plus

- Experience with Docker and Kubernetes
- Experience with ELK stack
- Experience working with Telecommunication Providers
- Experience with scripting: Ansible, Bash, Python

Benefits Package

- Competitive Perks Package
- Birthday and Volunteer Time off
- Private life, health and travel insurance
- Flexible working hours
- Employee Assistance program

📌 Sr. Engineer - Studio Operator - Technical Support Engineer (Bengaluru)
🏢 Wind River
📍 Bengaluru