We are looking for enthusiastic freshers/entry-level candidates to join our Walkin Chat and Mail process team in Chennai. This role involves handling customer inquiries through chat and email, ensuring excellent service and support.
Responsibilities
- Handle walk-in customer inquiries via chat and email in a professional manner
- Provide prompt and accurate responses to customer queries
- Document and escalate complex customer issues to relevant departments
- Maintain a high level of customer satisfaction through effective communication
- Assist in improving processes and procedures for customer service
Skills and Qualifications
- Excellent written and verbal communication skills
- Proficiency in using chat and email platforms
- Basic understanding of customer service principles
- Ability to work independently and as part of a team
- Solid problem-solving skills
- Familiarity with CRM software is a plus
- Basic computer skills and internet navigation