Position Overview ( Candidate must have Opera PMS knowledge)

The Front Office Associate is responsible for delivering a warm, personalized, and seamless guest experience from arrival to departure. The role involves handling front desk operations, guest requests, reservations, billing, and coordination with various hotel departments while maintaining the service standards expected of a luxury hotel.

Key Roles & Responsibilities

- Welcome and greet guests with warmth, professionalism, and genuine hospitality.
- Handle guest check-in and check-out procedures efficiently and accurately.
- Verify guest details, identification, reservations, room assignments, and payment information.
- Provide personalized assistance to guests and anticipate their needs throughout their stay.
- Handle guest queries, requests, complaints, and feedback professionally and promptly.
- Maintain thorough knowledge of hotel facilities, services, room categories, dining outlets, and local attractions.
- Coordinate with Housekeeping, F&B;, Engineering, Concierge, Security, and other departments to ensure smooth guest service.
- Manage room allocations, upgrades, extensions, early arrivals, late departures, and special requests.
- Process guest payments, deposits, refunds, and billing accurately.
- Maintain accurate guest records and update information in the hotel PMS.
- Handle telephone calls, emails, messages, and other guest communications professionally.
- Maintain confidentiality of guest information and demonstrate discretion at all times.




- Assist with VIP arrivals, special occasions, repeat guests, and personalized guest preferences.
- Ensure all guest requests and service recovery cases are properly followed up until resolution.
- Promote hotel facilities, services, and relevant packages when appropriate.
- Maintain a clean, organized, and professional front desk area.
- Follow all hotel SOPs, grooming standards, security procedures, and guest-service protocols.
- Prepare and maintain shift reports, logs, and other required front office documentation.
- Conduct proper shift handovers and communicate important guest information to the incoming team.
- Support upselling and revenue-generation initiatives while maintaining a guest-centric approach.
- Handle sensitive situations calmly and escalate matters to the Front Office Supervisor/Manager when required.
- Ensure every guest interaction reflects the hotel's luxury service standards.

Ideal Candidate

- Previous experience in Front Office/Guest Relations in a luxury or 5-star hotel is preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Professional grooming and confident personality.
- Guest-focused attitude with strong attention to detail.
- Ability to work effectively under pressure and in a fast-paced workplace.
- Knowledge of hotel PMS such as Opera is an added advantage.
- Willingness to work rotational shifts, weekends, and public holidays.

📌 Frontoffice Associate (Kolkata)
🏢 Rashmeet Kaur (Proprietor of Rashmeet Kaur)
📍 Kolkata