About Auzmor
Auzmor is making work environments more engaging. Our customers use Auzmor products to deliver training, hire the best talent, and retain the employees by creating a high-growth environment. About our products:
Auzmor Learn is a learning experience platform that makes learning easy and engaging thus more effective. It helps trainers create or curate courses, keep track of progress and nudge learners to complete. It is rated 4.8/5 on G2crowd and has won many awards for the best software in multiple categories
https://www.youtube.com/watch?v=KLAzWBR1YCc Auzmor Hire is an applicant tracking system(ATS) to help companies to hire great teams. In addition to providing great candidate and interviewer experience, hire takes care of distributing jobs on popular job boards to source candidates.
https://www.youtube.com/watch?v=3urnDbr3u9U About the role: * Auzmor is looking for a Customer Success Manager to manage a set of clients to help drive a high level of customer satisfaction, successful product use, and customer retention. * You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues, and over time serve as a trusted Auzmor advisor. * For the right candidate, this is a career-defining opportunity to join us and truly have a significant impact. * The ideal candidate should have a proven track record of account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills. Job titles associated with this role:
Customer Success Manager or Associate Customer Success Manager or CSM Job Responsibilities * Perform initial on-boarding of accounts with Auzmor customers,



ensuring strong adoption and ongoing engagement throughout the customer’s lifetime * Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction * Manage support tickets and calls * Serve as the Auzmor Learn subject matter expert (SME) providing guidance and addressing challenges on work/ project management and collaboration to customers * Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Auzmor Learn’s usage throughout the account * Use usage patterns to gain insights, provide guidance and increase customer satisfaction * Serve as the primary interface to manage and resolve any critical situations * Work closely with the Sales Team to share customer insights that inform additional product and service sales opportunities * Provide expert customer insight to Product Management, Marketing, and Sales on what innovation and continuous improvement is needed in the user experience, product capabilities and features, and customer engagement processes that ensure rapid adoption, usage velocity, high renewal, and referral rates in our larger customers, many of which operate at massive scale * Exceed all performance targets,



including maintaining high unit renewal rates Job Requirements * 3+ years in Customer Success or similar customer-facing role * 2+ years of experience working at a B2B SaaS company, tech startup, or similar fast-paced environment * Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base * Outstanding written and verbal communication skills * Tech Savvy - love software, tech and am excited to learn new software * Ability to teach yourself new skills and competencies, and solve issues independently * Ability to build credibility and trust by understanding and addressing customer requirements * Great problem-solving abilities - assess all options before making a decision * Exceptional organization skills - you're used to juggling multiple priorities * Proactive attitude and approach towards unknown or current situations * Enjoys working in a fast-paced environment Our core values:
Customer focus - We have a razor-sharp focus on creating better customer experiences.
Agility - We expect our colleagues to think independently and learn & act quickly.
Deeper problem solving - Solving emerging problems and issues permanently is a way of life at Auzmor. Work Environment:
Where you work is as important as why you work. We are committed to an employee-centric atmosphere that drives fulfillment and encourages an enriching and collaborative culture of advanced and engaging professionals. We operate in an onshore/ offshore model, we have teams that work in multiple time zones. We expect our employees to be available to work extended/flexible hours and/or be available on weekends as needed to deliver the best for our stakeholders and clients.

📌 Customer Success Manager (Hyderabad)
🏢 Auzmor
📍 Hyderabad