Customer Support Associate

Start Date

Starts Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

3 year(s)

3 year(s)

Apply By

Not Provided

Posted today

Job

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About the job

At SkilloVilla , we believe a student's learning experience is only as good as the support behind it. We're hiring a Customer Support Associate who doesn't just close tickets but someone who takes real ownership , navigates tough conversations with calm, and treats every student's concern like it actually matters. If you thrive in a high-energy startup, love solving problems end-to-end, and want to grow fast, this role is for you.

- Job Location: On-site, Bengaluru, JP Nagar, Bengaluru
- Full-time Immediate Joiners Preferred
- Mon Sat (6-days working)
- 03 Yrs Exp
- Graduated or Post Graduate (2023-2026- mandatory)
- Perks and Benefits (Performance Based) And advantages performance based

What you'll do:

- Handle student queries across calls, chat, and email
- Stay sharp on all course, platform, and payment-related info so you're never caught off guard
- Own escalations, social media or otherwise, keep things calm, find a way forward
- Work cross-functionally with internal teams to close open issues on time, every time
- Complete accurate, prompt documentation for every resolved case no loose ends
- Generate support reports in Excel / Google Sheets for performance tracking





What we're looking for:

- 03 years in Customer Support / Customer Success / Student Support
- Experience handling escalations and social media complaints
- Strong verbal and written communication in English
- Proficiency in Excel and Google Sheets for reporting
- Ability to work 6 days a week in a fast-paced environment
- Prior EdTech / SaaS experience is a strong plus

#CustomerSupport#EscalationHandling#SocialMediaEscalations#LiveChatSupport#CRMTools#GoogleSheets#Excelreporting#EdTech #SupportStudent #SuccessEmail #Support#ProblemSolving# Inbound Calls

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 3 years of experience

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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📌 Customer Support Associate (Bengaluru)
🏢 SkilloVilla
📍 Bengaluru