Job Description Lohono Stays is a distinguished luxury villa rental brand, redefining high-end vacations with curated private homes and villas for discerning travelers. Built on the ethos of "luxury living, personalized experiences, and exceptional hospitality," Lohono Stays caters to families, groups, and individuals seeking exclusive holiday experiences.n The brand's portfolio includes stunning villas and estates in sought-after destinations such as Goa, Alibaug, Lonavala, Coonoor, Maldives, Phuket, Italy, and more, with plans for continued global expansion.n What sets Lohono Stays apart is its comprehensive service, which includes:n Fully serviced luxury homes with private chefs, butlers, and housekeeping to deliver a five-star standardn 24x7 concierge services, ensuring tailored, attentive servicen Event hosting and celebration planning in bespoke settingsn Wellness and rejuvenation offerings designed for relaxation and revitalizationn Lohono Stays is part of the Isprava Group, a leader in luxury real estate and hospitality, and continues to redefine luxury travel in India and beyond.n For more information visit www.lohono.comn Designation: Guest Relation Executivn eBU: Lohonn oDept.: Rentals & Hospitalitn yLocation: Goa and Alibaun gn Key Responsibilitiesn n :



Review arrival lists and ensure personalized guest welcomn e.Attend to special guests (e.g., VIPs), resolving their queries and ensuring satisfaction n.Assist in preparing welcome kits (e.g., room service menus, local area informationn ).Provide guests with information about amenities, venues, and servicen s.Build rapport with guests and anticipate their needs proactiveln y.Assist with guest tasks like confirming travel arrangements or managing special requestn s.Address and resolve guest complaints professionally; escalate complex issues when necessarn y.Maintain accurate records in the guest logboon k.Ensure compliance with health, hygiene, and service quality standardn s.Must be able to ride a two-wheeler and possess a valid driving license for regular villa visitn n s.n Key Requiremenn t: Educatin on:Degree or diploma in Hospitaln ityn Technical Skin n lls:Proficient in guest management and hospitality service tn oolsStrong command over English (additional languages are a pn n lus)n Personal Trn n aits:Customer-oriented, well-presented, and tan ctfulStrong communication, interpersonal, and problem-solving sn killsCalm, organized, and composed under pren ssurePatient, energetic, and open-minded personn ality

📌 Guest Relations Executive (Mumbai)
🏢 Lohono Stays
📍 Mumbai