Job DescriptionAbout the role
nLenskart is building the most advanced omnichannel vision care ecosystem in the world. As Head – Optometry & Clinical Excellence, you will own the clinical quality, professional standards, and optometry capability agenda across a fast-growing, pan-India network of stores and eyecare professionals - setting the frameworks others build on, not just running programs against someone else's.
nWhat you'll own
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- Design and own the optometry excellence framework - clinical protocols, refraction quality, and patient experience standards across every Lenskart touchpointn
- Lead a team of regional optometry trainers and clinical coordinators, with full accountability for their coaching, development, and performancen
- Run end-to-end training, certification, and continuous professional development for the optometry workforce at scalen
- Build and govern data-driven dashboards to track clinical KPIs and outcomes; drive audits and quality reviews across the store networkn
- Identify workforce skill gaps and design targeted upskilling - e-learning,



blended formats, and hands-on clinical workshopsn
- Partner with academic institutions and qualified bodies (COI, IOIA) to benchmark and elevate clinical practicen
- Work with Product, Technology, and Retail Ops to embed clinical standards into store workflows and digital toolsn
- Represent Lenskart externally - conferences, academic tie-ups, and industry forums - as the face of its optometry practicen

nContinuous improvement charters you'll drive
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- This role carries direct ownership of the structured initiatives that raise clinical quality, efficiency, and professional standards network-wide.n

nRefraction accuracy programme
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- Set baseline metrics, run periodic audits, and lead root-cause cycles to systematically lift refraction accuracy scores across the network.n

nCompetency certification ladder
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- Design and iterate a tiered competency framework for op

📌 Head - Optometry & Clinical Excellence (Haryana)
🏢 Lenskart.com
📍 Haryana