Job DescriptionWhat will you do?
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- Serve as the primary point of contact for stakeholders, ensuring timely support, effective query resolution, and smooth communication for all the marketing campaign services.n
- Own end-to-end service delivery, ensuring SLAs, KPIs, and client commitments consistently.n
- Collaborate with cross-functional teams (Ops, WFM, Quality, Training, Insights) for flawless execution.n
- Lead project planning, execution, monitoring, and closure while managing scope, timelines, and resources.n
- Anticipate risks, develop mitigation strategies, and ensure seamless business continuity.n
- Provide regular executive-level reporting and performance insights to leadership and clients.n

nWhat will you need?
nMust-have skills
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- Excellent communication, stakeholder management, and conflict resolution skills.n
- Strong analytical and decision-making skills for complex, multi-region operational challenges.n
- Drive standardization of processes, tools, and best practices across teams to ensure quality and operational efficiency.n




- Experience in managing global or multi-market operations while ensuring effective stakeholder alignment.n
- Strong background in client management, operations, and project governance.n
- Ability to proactively manage risks and handle escalations to ensure smooth and timely issue resolution.n
- Proven ability to drive continuous improvement and transformation initiatives.n
- Experience in project or service delivery management.n
- Willingness to work in a 24×7 global setting, ensuring flexibility to support business continuity and client needs across time zones.n

nGood to have skills
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- Good negotiation skills and the ability to maintain a balance between business needs and stakeholder expectations.n
- Familiarity with tools like ChatGPT, Microsoft Copilot, or similar AI platformsn
- Result-oriented with a focus on achieving goals and delivering high-quality outcomesn
- Adapts qui

📌 Key Account Manager(Digital Marketing) (Haryana)
🏢 WPP Production India [Studios]
📍 Haryana