Job DescriptionResponsibilities
n
- n
- Act as the primary point of contact for client governance and provide a high-touch "Silk Glove Treatment (SGT)" experience to drive successful adoption of AI and automation solutions.n
- Understand client workflows, operational challenges, and business objectives to identify opportunities for AI-driven productivity improvements and delivery efficienciesn
- Assess use cases, recommend solutions leveraging the Agent Fleet Platform and Agent Fleet Assistant, and support deployment across internal and client user groupsn
- Gather, prioritize, and translate client and delivery requirements into clear functional specifications, partnering with Acuity's Tech team and Delivery teams for implementationn
- Drive user adoption, engagement, and change management activities to maximize solution utilization and business impactn
- Monitor adoption, usage, productivity, and business outcome KPIs; analyze trends and recommend actions to improve value realizationn
- Establish and manage governance cadences with clients,



including regular reviews of progress, feedback, enhancement opportunities, risks, and issue resolutionn
- Coordinate closely with Delivery, Technology (ASL), and other stakeholders to manage escalations, enhancements, fixes, and continuous improvementsn
- Lead implementation planning, stakeholder communication, and execution tracking to ensure timely and successful solution rolloutn
- Prepare and present executive-level reports, dashboards, and success stories highlighting adoption, business benefits, and overall client experiencen

nRequired Background
n
- n
- Post-Graduation in any stream (technology background preferred)n
- Minimum 10 years of experience in Product Management including requirement assessment, solution building and implementationn
- Experience in AI, automation, digital transformation, SaaS, or technology consulting roles with significant client-facing responsibilities.n
- Robust understandi

📌 Associate/Assistant Director (Haryana)
🏢 Acuity Analytics
📍 Haryana