Job Description Job Title: Executive - Medical Coordinator
n Location: Sector - 14, Gurugram
n Experience: 0-3 Years
n Working Days: 6 Shift & Week-off: Rotational
n Qualifications: BDS, BAMS, BHMS, BPT, MPT
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n Position Overview:
nAt HexaHealth , we are hiring an Executive – Medical Coordinator to manage patient interactions as part of our partnership with Narayana Health. This is a call-center based role involving both inbound and outbound calls, where you will guide patients through their surgical journey.
nThe role covers two segments:
n● High-End Surgeries : Cases like cardiac (bypass), cancer, etc.
n● Post-Op / OPD Conversions : Follow-ups and converting consultations into surgeries.
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n Key Responsibilities:
n● Patient Coordination: Act as the primary point of contact, guiding patients through their treatment journey with explicit and empathetic communication.
n● Consultation Management: Schedule and coordinate appointments, diagnostics, and hospital visits with doctors and facilities under Narayana Health.
n● Medical Case Handling:



Understand patient requirements and align them with the appropriate department, doctor, or treatment plan.
n● Pre & Post-Surgery Support: Assist with pre-surgery preparations and ensure timely post-operative follow-ups and care coordination.
n● Inbound & Outbound Calls: Manage patient interactions for follow-ups, updates, and overall case coordination.
n● CRM & Coordination: Maintain accurate patient records and collaborate with hospital teams and internal stakeholders for seamless case management.
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n Skills we seek:
n● Communication & Patient Handling : Strong verbal skills with a patient-first, empathetic approach.
n● Coordination & Multitasking : Ability to manage multiple cases, schedules, and follow-ups efficiently in a fast-paced environment.
n● Basic Medical & Tech Understanding : Familiarity with medical terminology along with comfort using CRM tools and systems.
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n About HexaHealth:
nAt HexaHealth

📌 Medical Coordinator (Haryana)
🏢 HexaHealth
📍 Haryana